Retail Supervisor, Product Operations, Full Time - Downtown Crossing

Gap Inc.; Boston (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated team member to support their store leadership team. In this dynamic role, you'll be a role model for employees, focusing on enhancing customer experiences and driving sales through effective collaboration. Your responsibilities will include ensuring compliance, educating customers about loyalty programs, and maintaining productivity. This position offers a chance to grow in a fast-paced environment where your contributions will directly impact customer satisfaction and team success. If you're ready to take on a flexible role that values initiative and teamwork, this opportunity is for you.

Qualifications

• Ability to utilize technology effectively to engage with customers.
• Demonstrate interest and initiative towards continuous improvement.

Responsibilities

• Support store leadership by performing functional tasks as assigned.
• Act as a role model to employees to support selling behaviors.
• Ensure compliance standards are met and promote customer loyalty.

Skills

Customer Service

Communication

Team Collaboration

Technology Utilization

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote customer loyalty by educating customers about our loyalty programs.

• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.

• Support sales leader during (non-peak) hours, with the customer as the primary focus

• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner

• Build and share expertise in the product lifecycle

• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists

• Leverage omni-channel to deliver a frictionless customer experience.

• Ensure all compliance standards are met.

Who You Are

• You embodyGapInc’sPurpose,Mission,Vision, Valuesand Behaviors

• Provides clear and direct communication of expectations.

• Ability to utilize technology effectively to engage with customers and team to meet goals

• Demonstrate interest and initiative towards continuous improvement and growth

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.