Retail Supervisor - Part Time (Grand Rapids, MI)

PUMA Gruppe; Grand Rapids (MI); On-site; USD 25,000 - 29,000; Part time

Job summary

PUMA Grand Rapids is seeking a part-time Retail Supervisor to lead customer experience and drive store performance. You will oversee daily operations, assist with payroll, and coordinate merchandise flow to maximize sales while upholding brand standards.

The role requires 1–2 years in retail with strong teamwork, quick learning, and basic computer skills. Ability to work weekends, evenings, and holidays is expected. Base pay ranges with bonus potential and benefits.

Qualifications

• 1–2 years’ experience in a customer service-oriented retail environment.
• Strong team player with good communication.
• Ability to learn quickly and adapt to store processes.
• Basic computer skills and familiarity with MS Office and retail software.
• Must be able to lift/carry up to 30 pounds and work non-traditional hours.

Responsibilities

• Provide consistently high standards of customer experience in the store per brand values and service standards.
• Help the store achieve or exceed sales, KPIs, and profitability through planning and execution.
• Manage payroll control to maintain profitability while delivering service.
• Coordinate merchandise opportunities with Store/Assistant Manager.
• Handle and process incoming and outgoing merchandise; ensure safety and compliance.

Skills

Customer service excellence

Team player

Learning agility

Computer skills

MS Office

Retail software

Tools

MS Office

Retail software

Job description

Retail Stores, Grand Rapids, United States of America

Retail Supervisor - Part Time (Grand Rapids, MI)

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Responsible for payroll control to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.
• 1 – 2 years’ experience in a customer service-oriented retail environment,
• Demonstrated ability to reason through complex issues,
• Strong team player,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $18.00 - $21.00 + Bonus + Benefits

Pay may vary depending on job-related knowledge, skills, and experience

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

Remember: We are stronger together. With our shared momentum we all make PUMA the best place to be.