Retail Supervisor - Full Time (Michigan City)

PUMA North America, Inc.; Michigan; On-site; USD 29,000 - 33,000; Full time

Job summary

PUMA North America, Inc. in Michigan is hiring a Store Associate to deliver outstanding customer experiences, drive sales and KPI targets, and support the Store Manager with staff training and scheduling.

The role requires 1–2 years in retail, strong communication, teamwork, and the ability to lift up to 30 pounds. Base pay ranges from $21.00 to $24.00 per hour, with bonus and benefits.

Qualifications

• 1–2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals
• Demonstrated ability to reason through complex issues
• Ability to present information to large groups
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required
• Use of the senses: speaking, hearing, depth perception, etc.
• Ability to lift/carry, push/pull up to 30 pounds regularly

Responsibilities

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Achieve or exceed sales, KPI and profitability goals through planning, expense control and service
• Assist Store Manager with recruitment, training and development of employees
• Manage payroll control and scheduling to maintain profitability and service levels
• Manage and communicate merchandise opportunities to Store leadership
• Achieve inventory and shrink goals; conduct physical inventory counts
• Handle and process incoming and outgoing merchandise
• Maintain a safe, healthy and compliant working and shopping environment
• Work non-traditional hours including weekends, evenings, holidays

Skills

Retail experience

Customer service

Communication

Team player

MS Office

POS systems

Tools

POS systems

Retail software

MS Office

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine.

Mission

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts
• Responsible for handling and processing incoming and outgoing merchandise
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and compliant working and shopping environment
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

Talent

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals
• Demonstrated ability to reason through complex issues
• Ability to present information to large groups
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required
• Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision
• Ability to lift/carry, push/pull up to 30 pounds regularly

The base pay for this position is $21.00 - $24.00 + Bonus + Benefits (Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability.

Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA is an Equal Employment Opportunity (EEO) employer.

It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.

Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process.

Because at PUMA, whoever wants to play, can play.

At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture.

PUMA supports over 21,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

For additional information, please contact: [e-mail]