Retail Supervisor - Full Time (Grand Rapids, MI)

PUMA SE; Grand Rapids (MI); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA SE is seeking a Retail Supervisor for our Grand Rapids, MI store. The role focuses on delivering exceptional customer experiences, meeting sales targets, and guiding a small team through daily operations.

You will assist in staffing, scheduling, and inventory control while ensuring compliance with company policies. This on-site role requires flexibility for weekends and holidays and offers bonus and benefits.

Qualifications

• 1–2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals and communicate effectively to groups
• Strong team player with ability to learn quickly and handle scheduling/ payroll considerations

Responsibilities

• Provide consistently high standards of customer experience.
• Drive sales, KPIs, and profitability through planning, service, and execution.
• Assist Store Manager with recruitment, training and development of staff.
• Manage payroll and scheduling to balance profitability and service.
• Communicate merchandise opportunities to store leadership.
• Achieve inventory and shrink goals; conduct physical counts.
• Handle incoming and outgoing merchandise and store operations.
• Ensure compliance with policies and procedures and safety standards.

Skills

Customer service

Sales goals

Teamwork

Communication

Adaptability

Tools

MS Office

Retail software

Job description

Retail Stores, Grand Rapids, United States of America

Retail Supervisor - Full Time (Grand Rapids, MI)

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.
• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $21.00 - $24.00 + Bonus + Benefits

Pay may vary depending on job-related knowledge, skills, and experience.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

Remember: We are stronger together. With our shared momentum we all make PUMA the best place to be.