Retail Supervisor - Full Time (Grand Rapids, MI)

PUMA North America, Inc.; Grand Rapids (MI); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA North America, Inc. is seeking retail professionals for our Grand Rapids, MI store. The role focuses on delivering exceptional customer experiences, meeting sales goals and maintaining brand standards.

The candidate should bring 1–2 years of retail experience, strong communication, and the ability to work in a fast-paced team environment. A flexible schedule including evenings and weekends is required.

Qualifications

• 1–2 years’ experience in a focused, customer service oriented retail environment (preferably apparel/footwear).
• Proven ability to exceed sales goals.
• Demonstrated ability to reason through complex issues.
• Ability to present information to large groups.
• Strong team player and excellent communication skills.
• Ability to learn quickly; computer skills with MS Office and retail software.

Responsibilities

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Achieve or exceed sales, KPIs and profitability goals through planning, expense control, sales and service.
• Assist Store Manager with recruitment, training and development of employees.
• Manage payroll control and scheduling to maintain profitability while delivering service.
• Communicate merchandise opportunities to Store/Assistant Manager.
• Achieve inventory and shrink goals; manage physical counts and stock movement.
• Handle incoming and outgoing merchandise and comply with policies and procedures.
• Maintain a safe, healthy and compliant working and shopping environment.
• Work non-traditional hours including weekends, evenings and holidays.

Skills

Customer service

Sales goals

Communication skills

Team player

Learn quickly

Tools

MS Office

Retail software

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine.

Mission

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts
• Responsible for handling and processing incoming and outgoing merchandise
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and compliant working and shopping environment
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

Talent

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals
• Demonstrated ability to reason through complex issues
• Ability to present information to large groups
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required
• Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision
• Ability to lift/carry, push/pull up to 30 pounds regularly

The base pay for this position is $21.00 - $24.00 + Bonus + Benefits (Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability.

Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA is an Equal Employment Opportunity (EEO) employer.

It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.

Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process.

Because at PUMA, whoever wants to play, can play.

At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture.

PUMA supports over 21,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

For additional information, please contact: [e-mail]