Retail Supervisor, Merchandising - Tanger Outlet Memphis

Gap Inc.; Memphis (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated team member to support store operations and enhance customer experiences. In this role, you'll embody the company's values while leading processes and executing tasks to ensure a best-in-class service. You'll collaborate with your team to foster a positive work environment and drive customer loyalty through effective communication and expert knowledge of products. If you're passionate about retail and eager to contribute to a dynamic team, this opportunity is perfect for you.

Qualifications

• Ability to engage with customers effectively and provide excellent service.
• Willingness to work flexible hours, including weekends and holidays.

Responsibilities

• Support store leadership and maintain productivity to meet goals.
• Educate customers about loyalty programs and promote customer loyalty.

Skills

Customer Service

Communication Skills

Team Collaboration

Sales Expertise

Tools

Point of Sale (POS) Systems

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. Your focus will be on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team, driving behaviors to deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.

2. Promote customer loyalty by educating customers about our loyalty programs.

3. Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer to provide an exceptional customer experience.

4. Support sales leaders during non-peak hours, with the customer as the primary focus.

5. Collaborate effectively with employees to ensure work tasks are completed in a timely and efficient manner.

6. Build and share expertise in the product lifecycle.

7. Support completion of work before or after store operating hours, including opening and closing checklists.

8. Leverage omni-channel strategies to deliver a frictionless customer experience.

9. Ensure all compliance standards are met.

Who You Are

1. You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.

2. Provide clear and direct communication of expectations.

3. Utilize technology effectively to engage with customers and team members to meet goals.

4. Demonstrate interest and initiative towards continuous improvement and growth.

5. Are willing to work a flexible schedule, including holidays, evenings, overnights, and weekends, to meet business needs.

6. Can maneuver around the sales floor, stockroom, and office, and can lift up to 30 pounds.