Retail Supervisor, Part Time - Tanger Outlet Memphis

Gap Inc.; Memphis (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a dedicated team member to support store leadership and enhance customer experience. This role focuses on executing tasks, leading processes, and maintaining productivity to meet goals. You will be a role model for employees, promoting customer loyalty and ensuring compliance standards are met. If you are passionate about delivering exceptional service and are willing to work a flexible schedule, this opportunity is perfect for you.

Qualifications

• Ability to provide exceptional customer service and support.
• Strong communication skills to convey expectations clearly.

Responsibilities

• Support store leadership by executing functional tasks effectively.
• Role model selling behaviors to enhance customer experience.

Skills

Customer Service

Communication

Team Collaboration

Sales Techniques

Technology Utilization

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.
2. Promote customer loyalty by educating customers about our loyalty programs.
3. Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer to provide an exceptional customer experience.
4. Support sales leaders during non-peak hours, with the customer as the primary focus.
5. Collaborate effectively with employees to ensure work tasks are completed in a timely and efficient manner.
6. Build and share expertise in the product lifecycle.
7. Support completion of work before or after store hours, including opening and closing checklists.
8. Leverage omni-channel tools to deliver a frictionless customer experience.
9. Ensure all compliance standards are met.

Who You Are

1. You embody Gap Inc.’s Purpose, Mission, Vision, Values, and Behaviors.
2. Provide clear and direct communication of expectations.
3. Utilize technology effectively to engage with customers and team members to meet goals.
4. Demonstrate interest and initiative towards continuous improvement and growth.
5. Are willing to work a flexible schedule to meet the needs of the business, including holidays, evenings, overnight, and weekends.
6. Able to maneuver around the sales floor, stockroom, and office, and can lift up to 30 pounds.