Retail Supervisor: Lead Teams & Elevate Customer Experience

Vans; Charlotte (NC); On-site; USD 24,000 - 33,000; Part time

Benefits offered by this job

Part-time internship

Job summary

Vans, a VF brand, is seeking a Supervisor to support the store’s leadership team and drive a best-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

In partnership with the Store Manager, you will help maximize profitability and foster an inclusive team culture. This role suits someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high‑performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution‑oriented and flexible in a fast‑paced, dynamic retail environment.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achieving individual goals.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Sales Leadership

Coaching & Development

Customer Engagement

Verbal & Written Communication

Time Management

Retail Software Tools

Education

High School Diploma or equivalent

Tools

Retail software tools

Job description

Vans, a VF brand, is seeking a Supervisor to support the store’s leadership team and drive a best-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

In partnership with the Store Manager, you will help maximize profitability and foster an inclusive team culture. This role suits someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is