Retail Supervisor: Lead Team, Elevate Service & Online Orders

Compass Group USA; St. Louis (MO); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Instapay (early access to wages)

Health and Wellness Program

Associate Shopping Program

Discount Marketplace

Employee Assistance Program

Job summary

Compass Group USA is seeking a Retail Supervisor at Energizer Park, home of STL City Stadium, to oversee daily operations, supervise staff, and drive sales while maintaining high visual merchandising standards.

The role requires 1–2 years in retail or customer service with supervisory duties, strong leadership, and excellent communication. Flexibility for events, holidays, evenings and weekends is essential, with proficiency in POS systems and basic computer skills.

Qualifications

• 1–2 years proven experience in retail or customer service with supervisory responsibilities.
• Strong leadership, communication and organizational skills.
• Flexibility to work varying shifts including events, holidays, evenings and weekends.

Responsibilities

• Mentor, train and motivate a team to meet operational goals.
• Monitor staff performance and provide constructive feedback.
• Open and close the store responsibly.
• Engage with customers to ensure a positive shopping experience.
• Uphold customer service standards and train on best practices.
• Resolve customer complaints promptly and professionally.
• Upsell and cross-sell products to drive sales.
• Oversee inventory control, including receiving and stocking.
• Maintain clean, organized displays and store appearance.
• Adhere to Levy/Rank + Rally guidelines and cash handling procedures.
• Process returns and exchanges using POS system.
• Oversee online order fulfillment and timely processing.

Skills

Team leadership

Customer service

Sales

Retail operations

Merchandising

Cash handling

Tools

Point of Sale (POS)

Job description

Compass Group USA is seeking a Retail Supervisor at Energizer Park, home of STL City Stadium, to oversee daily operations, supervise staff, and drive sales while maintaining high visual merchandising standards.

The role requires 1–2 years in retail or customer service with supervisory duties, strong leadership, and excellent communication. Flexibility for events, holidays, evenings and weekends is essential, with proficiency in POS systems and basic computer skills.