RETAIL SUPERVISOR (FULL TIME)

Restaurant Associates; Chicago (IL); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Pet Insurance

Job summary

Restaurant Associates is seeking a Full-time Retail Supervisor at the Harry Potter Shop in Chicago. The role requires open availability, and the pay rate is $23.00 per hour.

The ideal candidate will have previous supervisory experience, be responsible for cash handling, manage inventory reports, and address customer concerns effectively. Great benefits include a retirement plan and wellness programs.

Qualifications

• Previous supervisory experience required.
• Ability to respond to customer needs and resolve concerns.
• Complies with food safety regulations.

Responsibilities

• Manage cash handling and report completion.
• Assist with menu planning and ordering.
• Oversee associate training and scheduling.

Skills

Supervisory experience

Customer service

Cash handling

Job description

Job Summary

Location: Harry Potter Shop, 676 North Michigan Avenue, Chicago, IL 60611.

Full‑time Retail Supervisor role. Open availability required for full‑time hours. Fixed pay rate: $23.00 per hour.

Previous supervisory experience required.

Essential Functions and Responsibilities

• Responsible for proper cash handling and completion of required daily, weekly and monthly reports, including weekly inventory, cash reports and production records.
• Responds to customer needs and requests; resolves customer concerns.
• Assists with menu planning and ordering using appropriate company programs and initiatives.
• Ensures that the department is opened and closed per departmental security policies.
• Assists in the selection and orientation of associates; oversees associate training.
• Develops and posts associates' work schedules.
• Ensures associates' daily and weekly tasks are appropriately performed.
• Evaluates, mentors and disciplines associates according to departmental policy.
• Complies with federal, state, local and health department regulations; helps ensure compliance with company policies, procedures and practices involving food, personal safety and loss‑prevention efforts.
• Follows HACCP guidelines when receiving, assembling and distributing food supplies to ensure the quality and safety of food supply.
• Identifies and uses cleaning chemicals following directions recommended by manufacturers and per MSDS/SDS sheets.
• Performs other duties as assigned.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Legal Services
• Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Safety and Compliance

• Use of medium‑weight cut gloves when handling knives, peelers, choppers, mandolins, or cleaning a slicer.
• Use of oven mitts, fryer gloves, or steamer gloves when handling hot pans from ovens, warmers, or steamtables.
• Use of slip‑resistant shoes and proper lifting techniques.

Equal Opportunity & Additional Requirements

Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.