Retail Supervisor — Guest Experience Leader

SSA Group; Brookfield (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Overtime pay

On-Demand Pay Program

Meal Plan & Employee Discounts

401(k) with match

Tuition Discount

Bereavement Leave

Holiday pay

Job summary

SSA Group in Brookfield, IL is seeking a Retail Supervisor to lead store operations at Brookfield Zoo. You will manage a team, ensure guest experiences meet our standards, and drive sales while upholding safety and policy compliance.

The role requires strong communication, proven leadership, and the ability to work varied hours, including nights and weekends. Prior retail supervisory experience is preferred, and the company offers growth opportunities and a comprehensive benefits program.

Qualifications

• Strong interpersonal and communication skills with the ability to articulate to Retail Management, team and guests.
• Proven leadership and team-building abilities with the capacity to coach staff.
• Ability to stay organized and solve problems in a fast-paced environment.

Responsibilities

• Show dynamic leadership and motivate staff to exceed customer and client expectations.
• Supervise personnel, onboard new team members, and provide coaching.
• Ensure compliance with local, state, and federal laws and maintain a safe, clean store.
• Uphold company policies and procedures and manage cash handling procedures.
• Oversee daily floor operations, inventory programs, and guest service standards.
• Achieve sales goals and participate in daily check-ins and performance reviews.

Skills

Leadership

Communication

Team management

Problem solving

Education

Any education background

Job description

SSA Group in Brookfield, IL is seeking a Retail Supervisor to lead store operations at Brookfield Zoo. You will manage a team, ensure guest experiences meet our standards, and drive sales while upholding safety and policy compliance.

The role requires strong communication, proven leadership, and the ability to work varied hours, including nights and weekends. Prior retail supervisory experience is preferred, and the company offers growth opportunities and a comprehensive benefits program.