Retail - Operations Supervisor

SSA Group; Wichita, Northern (KS, KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Overtime pay

On-Demand Pay Program

Meal Plan & Employee Discounts

401(k) with company match

Tuition Discount

Bereavement Leave

Holiday pay on select holidays

Paid sick leave

Job summary

SSA Group, LLC. seeks a Retail Supervisor at Sedgwick County Zoo in Wichita, Kansas. Lead a floor team, coach staff, and ensure exceptional guest service, safety, and policy compliance to maximize sales and a memorable guest experience.

The role requires 1–2 years of retail supervisor experience and 3–5 years in retail, with strong communication skills and the ability to work varied hours, including weekends and holidays. On-site at the zoo location.

Qualifications

• Strong interpersonal and communication skills.
• Proven leadership and team-building abilities.
• General problem solving and decision making.
• Flexibility in a fast-paced environment and variable hours.
• POS knowledge and cash handling procedures.

Responsibilities

• Show dynamic leadership and motivate staff to exceed guest expectations.
• Supervise personnel and onboard new team members.
• Ensure compliance with laws and company policies.
• Maintain a clean, safe, and organized work environment.
• Drive sales through merchandise presentation and guest service.
• Oversee cash handling and inventory control programs.
• Manage shifts, breaks, and hours per state/federal laws.
• Resolve guest issues and ensure a memorable experience.

Skills

Retail leadership

Interpersonal communication

Leadership

Problem solving

Adaptability

POS knowledge

Team building

Education

All education backgrounds eligible

Job description

Sedgwick County Zoo, 5555 Zoo Blvd., Wichita, Kansas, United States of America

Job Description

Posted Saturday, August 22, 2026 at 5:00 AM

RETAIL SUPERVISOR

Who are we

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Reports to: Assistant Retail Operations Manager and Retail Operations Manager

Responsibilities

• Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.
• Ensure your locations’ team is set with the operation in mind: integrate new team members, supervise assigned personnel, develop, and coach.
• Remain knowledgeable of and manages in accordance with applicable local, state and federal laws.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Perform the steps of EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Support store leadership in all inventory control programs.
• Ensure all cash handling procedures are in effect at all times.
• Daily oversight of floor team.
• Promote positive attitude among teammates and guests.
• Merchandise product to maximize sales.
• Fulfill guest’s needs quickly and efficiently.
• Oversee cleanliness of shop and displays.
• Resolve guest complaints and/or refunds.
• Manage employee breaks and hours in accordance with State and Federal Labor laws.
• Achieve sales goals and other metrics.
• Create and implement daily check-ins, goals, and performance notes with staff.
• Perform other duties, as the General Manager, Retail Operations Manager or Assistant Retail Operations Manager deems necessary.
• Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary

Job Requirements

• Strong Interpersonal and communication skills, including the ability to articulate to Retail Management, team and guests.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• General problem solving/decision making skills combined with the ability to be organized.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• POS knowledge.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience

• One to Two years Retail supervisor experience a plus.
• Three to Five years Retail background.
• All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The People Department reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits

• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado : Employees accrue 1 hour of paid sick leave for every 30 hours worked , up to 48 hours per year , under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked , up to 40 hours per year , as required under the Maryland Healthy Working Families Act. Washington : Employees accrue 1 hour of paid sick leave for every 40 hours worked , in accordance with the Seattle Paid Sick and Safe Time.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" documentfor more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

Sedgwick County Zoo, 5555 Zoo Blvd., Wichita, Kansas, United States of America