Retail Supervisor (FT)

Lummi-Mini-Mart; Ferndale (WA); On-site; USD 32,000 - 41,000; Full time

Job summary

Lummi-Mini-Mart in Ferndale, WA is seeking a Retail Supervisor to support store management, oversee front line and kitchen operations, and deliver excellent customer service to every patron.

Responsibilities include data entry, payroll, scheduling, supervising staff, handling cash, managing inventory with a handheld scanner, and ensuring compliance with policy and safety standards. A high school diploma and cash-handling experience preferred.

Qualifications

• Cash handling proficiency and attention to detail.
• Strong problem-solving and follow-up abilities.
• Excellent verbal and written communication with staff at all levels.
• Ability to work in a fast-paced environment and motivate the team.
• Supervisory qualities and initiative.
• Pass pre-employment and random drug and alcohol tests.
• Pass an extensive criminal background check.

Responsibilities

• Assist managers with data entry, daily reports, payroll, invoices, shift paperwork, and scheduling kitchen employee shifts.
• Supervise breaks and shift changes; coordinate till startup/closing.
• Open and/or close the store according to policy and procedure.
• Train and coach all new employees; conduct performance reviews.
• Process cash, credit/debit, coupons, discounts, refunds; issue receipts and credits.
• Balance till/receipts daily and maintain secure cash handling.
• Greet customers and resolve concerns.
• Manage inventory using handheld scanner; ensure accurate ordering and inventory cycles.
• Inspect work areas including kitchen for compliance.
• Work with managers in kitchen operations, sales, and budgets.
• Ensure kitchen equipment is maintained.
• Participate in ongoing training.
• Maintain confidentiality.
• Perform other duties.

Skills

Cash handling

Communication skills

Problem solving

Attention to detail

Leadership

Fast-paced environment

Education

High School Diploma or GED

Tools

POS system

Handheld scanner

Job description

• Location 4870 HAXTON WAY,Ferndale, WA, 98248-9130,United States
• Base Pay $22.87 - $29.84 / Hour
• Job Category LCC
• Employee Type Non-Exempt
• Required Degree NONE
• Manage Others Yes

Contact information

• Name LCC HR
• Phone [phone] Ext 1017
• Email [e-mail]

Description

POSITION SUMMARY

The Retail Supervisor is responsible for providing direct support to store management, overseeing front line and kitchen operations in accordance with policies and procedures, and providing superior customer service and ensuring customer satisfaction to all store patrons.

ESSENTIAL DUTIES

• Assist managers with office duties, including data entry, daily reports, payroll, invoices, shift paperwork, incident reports, and scheduling kitchen employee shifts.
• Supervise assignments and breaks and coordinate till startup/closing and shift changeovers.
• Open and/or close the store according to policy and procedure.
• Train and coach all new employees, including conducting employee performance reviews, taking corrective actions, and informing management of staffing issues or needs.
• Process various transactions, including cash, credit/debit, coupons, discounts, and refunds, by issuing receipts, refunds, credits, and change to customers.
• Balance till and receipts daily, document discrepancies and maintain a safe and secure working environment for all cash handling.
• Greet store customers and thank them upon departure as well as resolve customer concerns.
• Manage inventory using a hand-held scanner, ensuring accuracy in ordering, storage, display, rotation, counting, invoice entry, and supervising inventory cycles.
• Inspect all work areas, including the kitchen, for inspection requirements.
• Work closely with managers in all functions of kitchen operations, sales, and budgets.
• Ensure all kitchen equipment is maintained and properly serviced.
• Participate in on-going training as required.
• Maintain confidentiality at all times.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

POSITION REQUIREMENTS

• Knowledge of and ability to abide by Federal, State, and Tribal laws, Lummi Code of Laws, and Washington State Liquor Laws for Alcohol & Tobacco Sales.
• Proficiency in cash handling, problem-solving, and attention to detail and follow‑up.
• Strong problem‑solving skills and diligence with tasks.
• Strong oral and written communication skills, including effective interaction with employees at all levels, including front line and upper management, as well as people of diverse backgrounds.
• Ability to work in a fast‑paced environment and motivate all team members to do the same.
• Possess supervisory qualities and take initiative to suggest improvements.
• Ability to exercise good judgment and balance priorities and workload.
• Ability to show a positive demeanor as well as a willingness to promote and sell products.
• Ability to interact with customers and staff in a respectful, professional, and calm manner.
• Must pass pre‑employment and random drug and alcohol tests to be eligible for and maintain employment, as required by the LCC Substance Abuse policy.
• Must pass an extensive criminal background check.

Computer Skills: Proficiency in using equipment for tasks including clocking in/out, operating a POS system, handling a handheld scanner, and utilizing other electronic equipment as required by job duties.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this position, employees will be required to:

• Must be able to lift up to 40 lbs. unassisted.
• Must be able to stand for long periods of time.
• Must be able to bend, kneel, climb, walk, and use hands and fingers to handle and feel objects, tools, and controls.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this position, employees may be exposed to the following conditions:

• Store areas with loose objects or wet surfaces or other congestion from patrons and products.
• May be exposed to food preparation equipment with cold or hot temperatures.

EDUCATION AND EXPERIENCE

Education Required: High School Diploma or GED.

Education Preferred: N/A.

Experience: One (1) year as an LCC Cashier or two (2) years’ experience customer service/cashier preferred. Prior Supervisor experience preferred. Prior Kitchen experience preferred.

Certificates & Licenses: Must possess a valid Washington State Driver’s license and meet eligibility requirements for tribal insurance. Must obtain a food handler permit within 90 days of employment.

A combination of education and experience may be considered as a substitute for a degree requirement.

SUPERVISORY RESPONSIBILITIES

Supervises Cashier and/or Cook employees including managing productivity, staff development, defining essential job functions, and coaching.