Retail Supervisor & Customer Experience Lead

Nike; Silver Spring, Northern (MD, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Discounts up to 50%

401(k) & benefits starting day hired

Employee stock purchase plan (ESPP)

Tuition reimbursement

Job summary

Nike Retail Supervisor in Silver Spring, MD, supports high-volume store operations and delivers the Nike guest experience. As the face of NIKE, you'll lead a team, ensure excellent service, and help customers find the right products.

This full-time role requires 38-40 hours per week, including nights and weekends. You’ll learn Nike products, train peers, and contribute to store goals while enjoying benefits such as discounts and tuition reimbursement.

Qualifications

• 1 year of retail or consumer service experience preferred.
• Must be at least 18 (U.S).
• Ability to learn and train on the latest products and technologies.

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs.
• Bringing your positive attitude and passion to your teammates and customers every day.
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey.
• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations.

Skills

Customer service

Team leadership

Job description

Nike Retail Supervisor in Silver Spring, MD, supports high-volume store operations and delivers the Nike guest experience. As the face of NIKE, you'll lead a team, ensure excellent service, and help customers find the right products.

This full-time role requires 38-40 hours per week, including nights and weekends. You’ll learn Nike products, train peers, and contribute to store goals while enjoying benefits such as discounts and tuition reimbursement.