Retail Customer Experience Lead

Nike; Katy (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Discounts

401(k) Plan

Health Savings Accounts

Tuition reimbursement

Employee Assistance Program

ESPP stock purchase

Flexible scheduling

Job summary

Nike Retail Supervisor in Katy, TX serves as the face of NIKE, delivering high-volume, fast-paced service and guiding customers to the right choices with your team.

Must be 18+, with retail or customer service experience preferred, and be flexible to work nights, weekends, and holidays. Nike offers employee discounts, 401(k), Health Savings Accounts, tuition reimbursement, ESPP, and support programs to help you grow.

Qualifications

• Must be at least 18
• 1 year of retail or consumer service experience preferred
• Flexibility to work nights, weekends and holidays based on store needs
• Use customer service authentically to ensure customers feel seen and understood
• Ability to learn and train on the latest products and technologies
• Physical requirements include standing for extended periods

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs
• Bringing your positive attitude and passion to your teammates and customers every day
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey
• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness
• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations
• Showing up for your teammates by attending store events

Skills

Customer service

Leadership

Retail experience

Job description

Nike Retail Supervisor in Katy, TX serves as the face of NIKE, delivering high-volume, fast-paced service and guiding customers to the right choices with your team.

Must be 18+, with retail or customer service experience preferred, and be flexible to work nights, weekends, and holidays. Nike offers employee discounts, 401(k), Health Savings Accounts, tuition reimbursement, ESPP, and support programs to help you grow.