Retail Supervisor

Boreal group; Truckee, Northern (CA, KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Starting wage $20/hr

Health insurance

Free season pass

Discounts on food and gear

Friends & family discounts

Career advancement opportunities

Mountain resort environment

Job summary

Woodward Tahoe, Boreal/Soda Springs, is seeking a Retail Services Supervisor for a full-time seasonal role. You will lead a Retail Services team, schedule staff, manage inventory, and ensure exceptional guest service seven days a week in a mountain resort setting.

You will develop product promotions, implement SOPs, train staff, and partner with HR and senior management on coaching and performance. Prior experience in retail or action sports is preferred.

Qualifications

• 1–3 years of supervisory experience.
• Experience related to action sports industries.
• Strong commitment to team member training, development, and coaching.
• Strong understanding of sales, pricing, inventory management, and performance tracking.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and oversee daily Retail Services operations.
• Hire, train, develop, schedule, and oversee Retail Services team members.
• Manage retail inventory, including receiving inventory and maintaining an organized stock room.
• Follow and/or create SOPs for retail item creation and operational processes.
• Oversee Guest Service operations for Retail Services.
• Develop and implement safety training for the Retail Services Department.
• Plan and organize promotion of products and services in alignment with the annual marketing plan.
• Drive revenue growth and service improvements through innovative and analytical approaches.

Skills

Supervisory experience

Retail experience

Action sports knowledge

Communication skills

Job description

**Woodward Tahoe** (Boreal and Soda Springs), located in the beautiful Sierra Nevada mountain range, is a year-round world-class action sports facility with a culture that comes straight from our main product: Fun. If this sounds like the kind of place you'd like to work, progress, and play, we'd love to hear from you! As a Retail Services Supervisor at Boreal Mountain Resort, you’ll play an important role in leading the Retail Services team and ensuring an exceptional guest experience. You’ll help bring Boreal’s culture of service and mountain recreation to life by ensuring the Retail operation is organized, staffed, and operating efficiently seven days a week. This role is responsible for the daily oversight of Retail Services, including team leadership, staff scheduling, inventory management, product creation, sales, guest service, and operational processes. This is a Full Time Seasonal position with awesome perks and benefits. Perks: * Hourly pay starting at $20/hr* Health insurance options for ALL employees* Free season pass to Boreal, Soda Springs, and all POWDR resorts* Discounts on food, retail, and gear* Discounts for friends and family* Career advancement opportunities across the Woodward and POWDR network* Work in a fun, fast-paced mountain resort environment Responsibilities: * Lead and oversee daily Retail Services operations* Lead by example with honesty, integrity, and a strong commitment to guest service* Hire, train, develop, schedule, and oversee Retail Services team members* Manage retail inventory, including receiving inventory and maintaining an organized stock room* Follow and/or create company SOPs for retail item creation and operational processes* Assist with retail orders and oversee timely product creation* Oversee Guest Service operations for Retail Services* Develop and implement safety training for the Retail Services Department* Plan and organize the promotion of products and services in alignment with the annual marketing plan* Contribute to product strategy through pricing, sales, process improvement, and performance tracking* Drive revenue growth and service improvements through innovative and analytical approaches* Assist with guest and market research programs* Develop and implement visions for long-term revenue growth and service improvements* Maintain regular communication with HR and Senior Management regarding employee coaching, discipline, performance, planning, and development What We’re Looking For: * Previous supervisory or leadership experience, preferably within a retail, resort, or action sports environment* 1–3 years of supervisory experience* Experience related to action sports industries* Strong commitment to team member training, development, and coaching* Strong understanding of sales, pricing, inventory management, and performance tracking* Excellent communication and interpersonal skills **You make us Woodward.** We are a welcoming community that celebrates individual stories, backgrounds, experiences, and identities where we all have \"different\" in common. We believe in the strength of representing all voices and having space for everyone. We believe in pushing boundaries and bringing our authentic selves to work while embracing uniqueness, creativity, and different points of view. Even if you don't think you meet all the qualifications listed for a job, we'd love to hear from you.If you need assistance with your application, please reach out to [e-mail]**Woodward** is the global leader in action sports experiences. With a level of passion for the action sports lifestyle that is unmatched, we are dedicated to cultivating an environment where everyone can dream big and find their own path of progression. Our goal is to empower all people to find inspiration in learning new things and gaining diverse perspectives.Located in the towering Sierra Nevada mountains, **Woodward Tahoe / Boreal / Soda Springs** is Northern California’s only action sports mountain center. This is where athletes of all ages and abilities come to experience year-round, on-and-off-mountain action sports featuring 11 outdoor parks, full lift access mountain terrain, and a 30,000 square foot indoor action sports hub. From professional athletes to first time beginners, the facility, instructional programming, and amazing staff ensure progression and fun for all.