Retail Supervisor

POWDR; Truckee (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Season pass

Discounts on food

Discounts for friends and family

Career advancement

Work in mountain resort

Job summary

Woodward Tahoe at Boreal Mountain Resort in the Sierra Nevada is seeking a Retail Services Supervisor to lead daily operations and deliver exceptional guest experiences in a year-round mountain resort setting. You will recruit, train, schedule, and oversee a Retail Services team, manage inventory, and ensure SOP compliance while driving revenue growth and service excellence.

The role is a Full Time Seasonal position with competitive hourly pay, health insurance options, and a free season pass to

Qualifications

• Previous supervisory or leadership experience, preferably within a retail, resort, or action sports environment.
• 1–3 years of supervisory experience.
• Experience related to action sports industries.
• Strong commitment to team member training, development, and coaching.

Responsibilities

• Lead and oversee daily Retail Services operations
• Lead by example with honesty, integrity, and a strong commitment to guest service
• Hire, train, develop, schedule, and oversee Retail Services team members
• Manage retail inventory, including receiving inventory and maintaining an organized stock room
• Follow and/or create company SOPs for retail item creation and operational processes
• Assist with retail orders and oversee timely product creation
• Oversee Guest Service operations for Retail Services
• Develop and implement safety training for the Retail Services Department
• Plan and organize the promotion of products and services in alignment with the annual marketing plan
• Contribute to product strategy through pricing, sales, process improvement, and performance tracking
• Drive revenue growth and service improvements through innovative and analytical approaches
• Assist with guest and market research programs
• Develop and implement visions for long-term revenue growth and service improvements
• Maintain regular communication with HR and Senior Management regarding employee coaching, discipline, performance, planning, and development

Skills

Supervisory experience

Retail leadership

Inventory management

Guest service

Communication skills

Job description

Woodward Tahoe (Boreal and Soda Springs), located in the beautiful Sierra Nevada mountain range, is a year-round world-class action sports facility with a culture that comes straight from our main product: Fun. If this sounds like the kind of place you’d like to work, progress, and play, we’d love to hear from you!

As a Retail Services Supervisor at Boreal Mountain Resort, you’ll play an important role in leading the Retail Services team and ensuring an exceptional guest experience. You’ll help bring Boreal’s culture of service and mountain recreation to life by ensuring the Retail operation is organized, staffed, and operating efficiently seven days a week.

This role is responsible for the daily oversight of Retail Services, including team leadership, staff scheduling, inventory management, product creation, sales, guest service, and operational processes. This is a Full Time Seasonal position with awesome perks and benefits.

Perks:

• Hourly pay starting at $20/hr
• Health insurance options for ALL employees
• Free season pass to Boreal, Soda Springs, and all POWDR resorts
• Discounts on food, retail, and gear
• Discounts for friends and family
• Career advancement opportunities across the Woodward and POWDR network
• Work in a fun, fast-paced mountain resort environment

Responsibilities:

• Lead and oversee daily Retail Services operations
• Lead by example with honesty, integrity, and a strong commitment to guest service
• Hire, train, develop, schedule, and oversee Retail Services team members
• Manage retail inventory, including receiving inventory and maintaining an organized stock room
• Follow and/or create company SOPs for retail item creation and operational processes
• Assist with retail orders and oversee timely product creation
• Oversee Guest Service operations for Retail Services
• Develop and implement safety training for the Retail Services Department
• Plan and organize the promotion of products and services in alignment with the annual marketing plan
• Contribute to product strategy through pricing, sales, process improvement, and performance tracking
• Drive revenue growth and service improvements through innovative and analytical approaches
• Assist with guest and market research programs
• Develop and implement visions for long-term revenue growth and service improvements
• Maintain regular communication with HR and Senior Management regarding employee coaching, discipline, performance, planning, and development

What We’re Looking For:

• Previous supervisory or leadership experience, preferably within a retail, resort, or action sports environment
• 1–3 years of supervisory experience
• Experience related to action sports industries
• Strong commitment to team member training, development, and coaching
• Strong understanding of sales, pricing, inventory management, and performance tracking
• Excellent communication and interpersonal skills

You make us Woodward. We are a welcoming community that celebrates individual stories, backgrounds, experiences, and identities where we all have “different” in common. We believe in the strength of representing all voices and having space for everyone. We believe in pushing boundaries and bringing our authentic selves to work while embracing uniqueness, creativity, and different points of view. Even if you don’t think you meet all the qualifications listed for a job, we’d love to hear from you.