Assistant Restaurant Manager - Red Orchid

Mystic Lake Casino Hotel; Prior Lake (MN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance

Dental insurance

Life and disability insurance

401(k) retirement plan

Paid time off

Wellness programs

Onsite health clinics

Job summary

Mystic Lake Casino Hotel in Prior Lake, MN is seeking an Assistant Restaurant Manager to lead a dining operation and support staff to deliver memorable guest experiences. You will manage staff, scheduling, and ensure compliance with health and safety rules while collaborating with culinary team.

The role emphasizes coaching, guest recovery, budgeting, and onboarding, with opportunities for advancement and a comprehensive benefits package.

Qualifications

• 3+ years in restaurant operations or related food service role.
• 2+ years indirect people leadership or 1+ year direct leadership.
• Certified Food Service Manager Certificate or ability to obtain within one year.
• Strong communication and team leadership skills.
• Experience with scheduling and resource management in a fast-paced setting.

Responsibilities

• Manage staff and activities of the food services operation to ensure guest satisfaction.
• Coach team members to deliver excellent service.
• Interact with guests to gauge satisfaction and improve service.
• Oversee cash handling and compliance with tips procedures.
• Assist with onboarding and training and performance management.
• Ensure health, safety and sanitation guidelines are followed.

Skills

Leadership

Guest service

Communication

Scheduling

Education

Post-high school restaurant education or equivalent

Restaurant management experience

Job description

Description

Do you enjoy meeting and talking with new people? Come join our team as an Assistant Restaurant Manager at Mystic Lake Casino! While working in one of our unique dining destinations, you will support team members to ensure each guest has a memorable experience.

Job Overview: Manages staff and activities of the food services operation of restaurant to ensure a pleasant guest experience and efficient operations. Applies high guest service standards. Assumes Restaurant Manager responsibilities to cover hours of operation.

Empower Your Future: The Work You'll Lead:

• Handles guest complaints and issues in a timely and professional manner.
• Utilizes guest recovery strategies when appropriate.
• Actively coaches team members to ensure excellent service delivery and ensure a positive guest experience.
• Interact with guests to gauge satisfaction and improve service.
• Order supplies and manage inventory levels, proactively communicate needs to Manager.
• Partner with the culinary team to ensure high-quality food standards, including preparation and presentation.
• Supervise and maintain restaurant cleanliness to meet safety, sanitation and hygiene standards.
• Ensure staffing levels are appropriate based on business volumes through advance scheduling and during the shift.
• Proactively provide suggestions and recommendations regarding ways to improve outlet operations.
• Ensure all Front of House team members strictly adhere to all food safety guidelines and procedures.
• Enforce health and safety regulations and ensuring compliance with sanitation guidelines.
• Ensure compliance with all Gaming Enterprise policies, procedures and applicable regulations and laws.
• Escalate concerns in a timely manner to leadership.
• Ensure proper cash handling and compliance with tips and complimentary procedures.
• Assist manager with preparing annual budget, controlling daily/monthly operational costs and driving outlet profitability.
• Interviews and makes recommendations for hire and promotion of team members; plans and delivers onboarding and on-going training and development, assists with managing all aspect of continuous performance management for team members.
• Ensures team member compliance with all timekeeping, tips and break policies and procedures weekly by thoroughly reviewing and auditing team member timecards.
• Assist team members with duties (i.e., taking orders, serving food, seating guests) during peak times.

Job Requirements:

• Any combination of post-high school restaurant education and/or restaurant experience to equal 3+ years.
• 2+ years of indirect people leadership or 1+ year of direct people leadership experience.
• Certified Food Service Manager Certificate or ability to obtain within one (1) year of employment.
• Effective in motivating and guiding staff, delegating tasks, and fostering a positive team environment.
• Demonstrated ability to communicate clearly and effectively with staff, guests, and other stakeholders.
• Skilled at identifying and resolving issues constructively and efficiently and managing conflict within the team and addressing issues with guests.
• Experience with efficiently managing schedules, tasks, and resources in a fast-paced environment.
• Experience with demand-based scheduling preferred.
• Desire to build rapport with staff, guests, and other stakeholders.
• Ability to adjust to changing situations, handle unexpected events and maintain composure and professionalism under pressure.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.

Be the Experience. Be Bold. Be Mystic.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Hospitality Online