Retail Supervisor

PUMA Group; Oklahoma City (OK); On-site; USD 32,000 - 46,000; Full time

Job summary

PUMA Group in Oklahoma City, OK is seeking a Retail Supervisor to support store leadership, drive sales, and uphold brand standards. This full-time, on-site role focuses on delivering excellent customer service and maintaining visual merchandising across the floor.

You will train team members on product features, promotions, and service expectations, while supporting staffing, opening/closing procedures, and a safe, inclusive store environment.

Qualifications

• Supervisory skills including team coordination and performance support.
• Retail operations expertise: sales floor management, cash handling, inventory control, and policies.
• Strong product knowledge in footwear, apparel, and accessories with clear feature explanations.
• Effective communication and active listening.
• Excellent customer service with focus on welcome experiences and loyalty.
• Retail or supervisory experience in sportswear or fashion.
• Ability to work flexible schedule including evenings, weekends, holidays.
• Strong organizational skills and reliability in fast-paced team environments.

Responsibilities

• Support store leadership in driving sales and delivering brand standards.
• Oversee opening and closing procedures, cash handling, inventory control, and visual merchandising.
• Coordinate and support store team on the sales floor with effective communication.
• Train team on product features, promotions, and service expectations; monitor performance and provide feedback.
• Collaborate with management to achieve sales targets and staffing optimization.

Skills

Supervisory skills

Retail operations

Product knowledge

Communication

Customer service

Team coordination

Flexibility

Organizational skills

Job description

Company Description

PUMA is one of the world’s leading sports brands, creating and distributing innovative footwear, apparel, and accessories for athletes and sports enthusiasts worldwide. Founded in 1948, the company is recognized for its iconic cat logo and Formstrip design, and offers performance products in categories such as Football, Running, and Training, alongside Sportstyle collections inspired by sports culture. PUMA’s strong heritage includes a renowned product archive with classics like the Suede and Speedcat. The PUMA Group owns the brands PUMA, Cobra Golf, and stichd, and operates in over 120 countries with more than 20,000 team members. The company is headquartered in Herzogenaurach, Germany, and shares more information at https://about.puma.com.

Role Description

The Retail Supervisor is a full-time, on-site role based in Oklahoma City, OK, responsible for supporting store leadership in driving sales, delivering excellent customer service, and maintaining PUMA’s brand standards. This role oversees daily retail operations, including opening and closing procedures, cash handling, inventory management, and visual merchandising execution. The Retail Supervisor coordinates, guides, and supports store team members on the sales floor, ensuring effective communication, adherence to policies, and a safe, inclusive work environment. The role also involves training team members on product features, current promotions, and service expectations, while monitoring performance and providing feedback. The Retail Supervisor collaborates with management to achieve sales targets, optimize staffing, and create a positive, engaging experience for customers and colleagues.

Qualifications

• Candidates should possess strong Supervisory Skills, including team coordination, coaching, and performance support.
• Candidates should possess Retail Operations expertise, including sales floor management, cash handling, inventory control, and adherence to store policies.
• Candidates should possess solid Product Knowledge in footwear, apparel, and accessories, with the ability to explain features and benefits clearly.
• Candidates should possess effective Communication skills, including clear verbal and written communication and active listening.
• Candidates should possess excellent Customer Service skills, with a focus on creating welcoming experiences, resolving issues, and building customer loyalty.
• Previous retail or supervisory experience, particularly in sportswear or fashion, is highly beneficial.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, as needed.
• Strong organizational skills, reliability, and the ability to work in a fast-paced, team-oriented environment.