Retail Supervisor

ME+EM Ltd; New York (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental and vision plans

Generous paid time off

Birthday day off

Employee discounts

Uniform allowance

Refer a Friend scheme

Job summary

ME+EM Ltd is seeking a Store Supervisor in New York to lead a high-energy team and deliver the brand’s premium customer experience. As a key holder, you will embody ME+EM values, manage daily operations, and coach staff to maintain best-in-class service across in-store and online channels.

You will drive product availability, styling sessions, and store presentation while upholding GDPR and safety standards. This role offers opportunities to grow with a leading luxury fashion brand.

Qualifications

• Experience managing people in a high-volume, fast-paced retail environment.
• Excellent understanding of modern luxury retail.
• Strong coaching and team-development mindset.
• Track record of delivering exceptional customer experiences.

Responsibilities

• Be a brand representative at all times.
• Lead the team and represent the management group.
• Prioritise and delegate daily tasks for smooth operation.
• Ensure store safety for staff and customers.
• Manage staff absence when required.
• Support staff wellbeing and signpost resources.
• Train others to deliver best-in-class experiences.
• Maintain timekeeping and store etiquette.
• Be an expert in product availability in-store and online.
• Assist customers and fulfill requests across stores or online.
• Build loyal, long-lasting customer relationships.
• Conduct personal styling sessions with confidence.
• Provide confident styling and outfit recommendations.
• Share product knowledge to influence decisions.
• Handle customer complaints or escalate when needed.
• Maintain professional email communications.
• Open and close the store; manage till operations.
• Support the rollout of new systems and GDPR adherence.
• Prioritise store environment and visual merchandising daily.
• Delegate for stock replenishment and stock recalls.
• Own health & safety compliance and report maintenance promptly.

Skills

People management

Retail leadership

Visual Merchandising

Coaching

Customer service

Brand representation

Job description

Contract Type: Full Time, 40 Hours Per Week

About Us:

ME+EM is one of the UK’s fastest-growing luxury fashion brands. As a direct-to- consumer business we operate in a truly omnichannel way, with an extremely successful online store, monthly mailings and stores across the UK with concessions in Harrods and Selfridges. Our exciting growth continues with the opening of our first US stores.

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About the Role

The ME+EM Supervisor is a key holder. You are a key pillar of the management team. You embody the core values of the brand and are responsible for delivering an authentic and memorable service approach. You are responsible for creating a positive working environment and can demonstrate a clear communication style in line with the management team. You have a complete understanding of ME+EM policies, operations and best practice.

Responsibilities:

• Be a brand representative at all times.
• Be a leader to the team and represent the management team.
• Prioritise and delegate daily tasks to promote smooth running.
• Be acutely aware of surroundings to support safety of employees and customers.
• Be responsible for managing employee absence when required.
• Be confident in supporting staff wellbeing and knowing where to signpost.
• Train others in how to provide the best experience through speed and accuracy.
• Display exemplary behavior in time keeping, shop floor etiquette and customer relations.
• Expert in product availability instore and online.
• Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
• Build organic, loyal and long-lasting relationships with customers.
• Carryout personal styling sessions with confidence.
• Display exceptional confidence with styling, outfit building and recommendations.
• Influence others with your knowledge.
• Offer solutions to customer complaints or escalate if necessary to the management team.
• Display high level of telephone etiquette when using the store phone and able to train others to the same standard.
• Ensure a professional tone is used when using company email addresses.
• Open and close the store.
• Be an expert in till functions and able to train others.
• Embrace change and support the roll out of new systems.
• Advice on the importance of data collection and ensuring GDPR guidelines are adhered to.
• Ensure that the store environment and VM are prioritised daily. Enrol others to contribute and maintain.
• Delegate effectively to ensure replenishment of stock.
• Support the Stockroom Assistant/Supervisor with deliveries & stock recalls to meet deadlines.
• Be responsible for own H&S and ensuring H&S processes are followed in store.
• Follow company procedures to report any maintenance issues in store promptly.

About You:

• Experience in people management in a high volume, fast paced environment (2 years preferred)
• Commercial understanding of modern luxury
• Confident in Visual Merchandising
• Coach, detail oriented and enthusiastic
• Able to provide examples of exceptional results in Retail
• An enthusiasm for store management and Brand leadership
• Able to provide examples of leading by example, developing others and contributing to the success of the company

Employee Benefits:

• Competitive salary and incentive schemes
• Competitive medical, dental and vision plan options.
• Generous paid time off policies: vacation, holiday, sick and volunteer days
• A day off to celebrate your birthday
• Life insurance, Short Term Disability and Long Term Disability Insurances, Employee
• Assistance Program
• Enhance parental leave package after 2 years of service
• New uniform allowance for each new season
• Generous Employee and Friends & Family Discounts
• Refer a Friend Scheme
• Opportunity to build a career with a leading global fashion brand

ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for