Luxury Store Supervisor & Styling Expert

ME+EM Ltd; New York (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental and vision plans

Generous paid time off

Birthday day off

Employee discounts

Uniform allowance

Refer a Friend scheme

Job summary

ME+EM Ltd is seeking a Store Supervisor in New York to lead a high-energy team and deliver the brand’s premium customer experience. As a key holder, you will embody ME+EM values, manage daily operations, and coach staff to maintain best-in-class service across in-store and online channels.

You will drive product availability, styling sessions, and store presentation while upholding GDPR and safety standards. This role offers opportunities to grow with a leading luxury fashion brand.

Qualifications

• Experience managing people in a high-volume, fast-paced retail environment.
• Excellent understanding of modern luxury retail.
• Strong coaching and team-development mindset.
• Track record of delivering exceptional customer experiences.

Responsibilities

• Be a brand representative at all times.
• Lead the team and represent the management group.
• Prioritise and delegate daily tasks for smooth operation.
• Ensure store safety for staff and customers.
• Manage staff absence when required.
• Support staff wellbeing and signpost resources.
• Train others to deliver best-in-class experiences.
• Maintain timekeeping and store etiquette.
• Be an expert in product availability in-store and online.
• Assist customers and fulfill requests across stores or online.
• Build loyal, long-lasting customer relationships.
• Conduct personal styling sessions with confidence.
• Provide confident styling and outfit recommendations.
• Share product knowledge to influence decisions.
• Handle customer complaints or escalate when needed.
• Maintain professional email communications.
• Open and close the store; manage till operations.
• Support the rollout of new systems and GDPR adherence.
• Prioritise store environment and visual merchandising daily.
• Delegate for stock replenishment and stock recalls.
• Own health & safety compliance and report maintenance promptly.

Skills

People management

Retail leadership

Visual Merchandising

Coaching

Customer service

Brand representation

Job description

ME+EM Ltd is seeking a Store Supervisor in New York to lead a high-energy team and deliver the brand’s premium customer experience. As a key holder, you will embody ME+EM values, manage daily operations, and coach staff to maintain best-in-class service across in-store and online channels.

You will drive product availability, styling sessions, and store presentation while upholding GDPR and safety standards. This role offers opportunities to grow with a leading luxury fashion brand.