Style Advisor

ME+EM Ltd; Palo Alto (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Paid time off

Birthday day off

Life insurance

Disability insurance

Parental leave

Uniform allowance

Discounts

Refer a Friend

Career growth

Job summary

ME+EM Ltd is seeking Style Advisors for our new Stanford store in the US. You will deliver authentic service across 7 days, with 8-hour shifts, in a fast-paced environment. You’ll represent the brand, build relationships, and contribute to a high-energy team.

The role requires passion for fashion, strong customer service, and clear communication to meet customer needs both in-store and online.

Qualifications

• Experience in a fast-paced, high-volume environment.
• Genuine passion for fashion and outstanding customer service.
• Ability to communicate clearly with customers and team.

Responsibilities

• Provide fast, accurate service to customers.
• Represent the brand through dress code and professional manner.
• Build product knowledge and research items online.
• Assist customers with alternatives and fulfill requests across stores or online.
• Develop organic, long-lasting customer relationships.
• Lead personal styling sessions and outfit recommendations.
• Escalate complaints to management when needed.
• Support opening/closing duties and till operations.
• Handle transactions, refunds, and telephone orders securely.
• Adhere to GDPR in data handling.
• Maintain store merchandising and stock levels.
• Assist with deliveries and stock recalls.

Skills

Customer service

Fast paced environment

Communication

Job description

Contract type: Full Time / Permanent

About us:

ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About the role:

ME+EM are looking for Style Advisors to join our team in our new store opening in Stanford. Candidates must have the flexibility to work across 7 days a week, with 8 hours shift working patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns.

About you:

• Experience working in a fast paced, high volume environment
• Have a genuine passion for fashion and providing outstanding customer service

Your Responsibilities:

• Provide the best experience through speed and accuracy.
• Ensure you represent the brand at all times by following the company dress code.
• Continually improve product knowledge and research products online.
• Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
• Be confident in building organic and long-lasting relationships with customers.
• Carryout personal styling sessions with confidence.
• Confident with styling, outfit building and recommendations.
• Escalate customer complaints to the management team.
• Awareness of opening and closing duties and support when necessary.
• Be confident with till functions.
• Process transactions, refunds and telephone orders confidentially.
• Understanding the importance of data collection and ensuring GDPR is adhered to.
• High level of telephone etiquette.
• Maintaining store visual merchandising standards.
• Replenishing stock and keeping the shop floor clean and tidy.
• Assist with deliveries and stock recalls.
• Being responsible for own H&S and ensuring H&S processes are followed in store.

Employee Benefits:

• Competitive salary and incentive schemes
• Competitive medical, dental and vision plan options.
• Generous paid time off policies: vacation, holiday, sick and volunteer days
• A day off to celebrate your birthday
• Life insurance, Short Term Disability, Long Term Disability, Employee Assistance Program
• Enhance parental leave package after 2 years of service
• A new uniform allowance for each new season
• Generous Employee and Friends & Family Discounts
• Refer a Friend Scheme
• Opportunity to build a career with a leading global fashion brand

ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.

Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.