Retail Supervisor

Merlin Entertainments; Grapevine (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading entertainment company as a Retail Supervisor! In this role, you’ll lead a passionate team to create magical guest experiences at the LEGOLAND Discovery Center Dallas. With a focus on operational excellence, you will enjoy competitive pay, excellent benefits, and the opportunity for professional growth in a vibrant and dynamic work environment.

Benefits

Excellent medical, dental & vision coverage

Outstanding Paid Time Off (PTO)

Merlin Magic Pass for free attraction admission

Opportunities for professional growth

Qualifications

• 2+ years of experience in retail or guest-facing environments.
• Comfort in leading by example and a hands-on approach.
• Ability to manage safety, cleanliness, and merchandising.

Responsibilities

• Lead and motivate the Retail Team to deliver exceptional guest service.
• Monitor KPIs, guest satisfaction scores, and retail sales goals.
• Oversee day-to-day operations as Duty Manager when scheduled.

Skills

Leadership

Communication

Customer Service

Sales Focus

Education

High School Diploma or GED

College Degree (preferred)

Tools

POS systems

Job description

Join to apply for the Retail Supervisor role at Merlin Entertainments

4 days ago Be among the first 25 applicants

Join to apply for the Retail Supervisor role at Merlin Entertainments

Merlin Entertainments provided pay range

This range is provided by Merlin Entertainments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $20.00/hr

Now Hiring: Retail Supervisor

LEGOLAND Discovery Center Dallas | Full-Time | Leadership Opportunity

Are you a passionate leader with a flair for retail and a drive for delivering world-class guest experiences? Do you thrive in a fast-paced, fun, and dynamic environment? If so, we want YOU to join our team as our next Retail Supervisor! ️

About the Role

As a Retail Supervisor, you’ll be the on-the-floor leader of our Retail Team — inspiring your team to deliver magical guest experiences while ensuring operational excellence and team development. You’ll also take part in Duty Manager shifts across the attraction, playing a key part in overseeing the day-to-day success of our venue.

Qualifications & Experience

What You’ll Do

Be a best-in-class example of frontline leadership

Lead and motivate your Retail Team to deliver guest-obsessed, top-tier service

Support onboarding, training, and development of team members

Monitor KPIs, guest satisfaction scores, and retail sales goals

Ensure safety, cleanliness, and proper merchandising at all times

Assist with scheduling, inventory, stock replenishment, and ordering

Jump into action as Duty Manager when scheduled

Champion the Merlin values and create a FUN, positive work culture

Handle guest complaints with professionalism and care

Keep your team aligned with policies, updates, and procedures

What You Bring

High School Diploma or GED required (College Degree preferred)

2+ years of experience in retail or guest-facing environments

Strong communication and leadership skills

️ Hands-on approach and comfort in leading by example

Sales-focused mindset with attention to detail

Familiarity with POS systems and inventory processes

Passion for delivering amazing guest service and building team culture

Bonus Points If You…

️ Have experience working in attractions or theme park settings

️ Are comfortable working a flexible schedule — including evenings, weekends, and holidays

️ Can lift up to 50 lbs and are comfortable on your feet for extended periods

Why You’ll Love It Here

Amazing Benefits

• ???? Excellent medical, dental & vision coverage
• ️ Outstanding Paid Time Off (PTO)
• ️ Merlin Magic Pass – free admission for friends and family to our attractions
• Opportunities for professional growth & career development
• Fun, engaging work environment where YOU make a difference
  
  

️ Health & Safety First

Your safety and the safety of our guests and team are top priorities. We follow all procedures and training to ensure a secure and healthy environment for everyone.

If you're ready to bring the magic, build an amazing team, and take your retail career to the next level — apply today!

Benefits

Benefits of Joining Merlin Entertainments!

Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.

Recognition Programs and Rewards: Celebrate your achievements and hard work!

401(k) Program: Save for the future with company matching contributions.

Tuition Reimbursement Programs: Get support for further education and career growth.

Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments!

Pay Range

From USD $20.00/Hr.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Entertainment Providers

Referrals increase your chances of interviewing at Merlin Entertainments by 2x

Sign in to set job alerts for “Retail Supervisor” roles.

Retail Store Manager-Preston Park Village

Retail Store Assistant Manager - Dallas Southlake

Lewisville, TX $55,000.00-$70,000.00 3 weeks ago

Dallas, TX $94,500.00-$195,050.00 5 days ago

Southlake, TX $75,000.00-$85,000.00 3 weeks ago

Dallas, TX $80,000.00-$100,000.00 2 weeks ago

Store Manager - The Parks Mall at Arlington

Arlington, TX $105,560.00-$124,280.00 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.