Retail Supervisor

Merlin Magic Making; Grapevine (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Retail Supervisor at LEGOLAND Discovery Center Dallas, where you'll inspire a team to provide world-class guest experiences. This full-time leadership opportunity emphasizes operational excellence and team development in a dynamic, fun environment. Ideal candidates have a flair for retail and strong communication skills, ensuring each guest experiences the magic of Merlin.

Benefits

Excellent medical, dental & vision coverage

Outstanding Paid Time Off (PTO)

Merlin Magic Pass - free admission for friends and family

Opportunities for professional growth & career development

Qualifications

• 2+ years of experience in retail or guest-facing environments.
• Hands-on approach and comfort in leading by example.
• Familiarity with inventory processes.

Responsibilities

• Lead and motivate the Retail Team to deliver guest-focused service.
• Monitor KPIs, guest satisfaction scores, and retail sales goals.
• Assist with scheduling, inventory, and stock replenishment.

Skills

Leadership

Communication

Sales-focused mindset

Attention to detail

Education

High School Diploma or GED

College Degree

Tools

POS systems

Job description

What you'll bring to the team

Now Hiring: Retail Supervisor

LEGOLAND Discovery Center Dallas | Full-Time | Leadership Opportunity

Are you a passionate leader with a flair for retail and a drive for delivering world-class guest experiences? Do you thrive in a fast-paced, fun, and dynamic environment? If so, we want YOU to join our team as our next Retail Supervisor! ️

About the Role

As a Retail Supervisor, you’ll be the on-the-floor leader of our Retail Team — inspiring your team to deliver magical guest experiences while ensuring operational excellence and team development. You’ll also take part in Duty Manager shifts across the attraction, playing a key part in overseeing the day-to-day success of our venue.

Qualifications & Experience

What You’ll Do

Be a best-in-class example of frontline leadership Lead and motivate your Retail Team to deliver guest-obsessed, top-tier service Support onboarding, training, and development of team members Monitor KPIs, guest satisfaction scores, and retail sales goals Ensure safety, cleanliness, and proper merchandising at all times Assist with scheduling, inventory, stock replenishment, and ordering Jump into action as Duty Manager when scheduled Champion the Merlin values and create a FUN, positive work culture Handle guest complaints with professionalism and care Keep your team aligned with policies, updates, and procedures

What You Bring

High School Diploma or GED required (College Degree preferred) 2+ years of experience in retail or guest-facing environments Strong communication and leadership skills️ Hands-on approach and comfort in leading by example Sales-focused mindset with attention to detail Familiarity with POS systems and inventory processes Passion for delivering amazing guest service and building team culture

Bonus Points If You…

️ Have experience working in attractions or theme park settings️ Are comfortable working a flexible schedule — including evenings, weekends, and holidays️ Can lift up to 50 lbs and are comfortable on your feet for extended periods

Why You’ll Love It Here

Amazing Benefits:

• ???? Excellent medical, dental & vision coverage

• ️ Outstanding Paid Time Off (PTO)

• ️ Merlin Magic Pass – free admission for friends and family to our attractions

• Opportunities for professional growth & career development

• Fun, engaging work environment where YOU make a difference

️ Health & Safety First

Your safety and the safety of our guests and team are top priorities. We follow all procedures and training to ensure a secure and healthy environment for everyone.

If you're ready to bring the magic, build an amazing team, and take your retail career to the next level — apply today!

Benefits

Benefits of Joining Merlin Entertainments!

Excellent Health Care Options: Comprehensive medical, dental, and vision coverage. Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge! Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. Recognition Programs and Rewards: Celebrate your achievements and hard work! 401(k) Program: Save for the future with company matching contributions. Tuition Reimbursement Programs: Get support for further education and career growth. Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments!

Pay Range

From USD $20.00/Hr.