Retail Supervisor

mcm; Fort Wayne (IN); On-site; USD 20,664,000 - 30,307,200; Full time

Job summary

Metz Culinary Management is seeking a Retail Supervisor in Fort Wayne, IN to oversee cafe, food court, and grab-and-go outlets, delivering amazing food and service while leading operations and staff.

The role emphasizes hospitality, cash handling, production planning, inventory, and cost controls. Ideal candidates have experience in contract dining settings such as hospitals, schools, or corporate dining.

Qualifications

• Experience in contract dining food service settings preferred.
• Strong hospitality and customer service skills.
• Ability to read/write, perform simple math, and follow instructions.
• Experience in retail food service management preferred.

Responsibilities

• Order and purchase ingredients and supplies.
• Oversee weekly and month-end inventory.
• Maintain food cost goals.
• Develop and oversee café daily menu production.
• Train and schedule café staff.
• Ensure cash handling procedures are followed.

Skills

Hospitality excellence

Cash handling

Staff training

Education

High school diploma or equivalent

Tools

POS systems

Job description

Retail Supervisor

Morning and Afternoon Shifts

Rotating Weekends

Wage dependent upon experience

Metz Culinary Management is growing and we have openings for a Rock Star Retail Supervisor who shares our passion for Food and Service. Retail Supervisors ensure the Café, Food Court featuring Local and National Concept Brand Outlets and Grab and Go outlets provide AMAZING food and service. This could be a great stepping-stone for an aspiring Food Service Director in busy and spirited setting!

Our Retail Supervisor oversees the Operations and Employee Management in Retail sales from all of our Food Outlets. Customer Relations is key with strong focus on HOSPITALITY and unexpected service. Must be able to read, write, use simple math, follow and give oral and written instructions. Experience desired in a Contract Dining Food Service setting such as Hospital, School, College, Senior Living or Corporate Dining accounts

Retail Supervisor maintains food quality, customer service in a cash handling retail food operation, with front and back of house responsibilities. May assume GM's responsibilities and authority in his/her absence. Assists in maintenance of cash control and payroll records. Assists in supporting the financial/HR functions. Maintains customer satisfaction and good public relations. Requires related experience in retail food service management.

Duties & Responsibilities:

• Ordering and purchasing
• Weekly and month end inventory
• Maintaining food cost goals
• Develop and oversee the production of café daily menu
• Complete weekly productions prop and pull sheets
• Training and scheduling of café staff
• Maintain quality service and quality food
• Adhere to cash handling procedures for register and safe
• Maintain professional uniform appearance

Metz Culinary Management Values are what separates us from the competition. Our Leaders share our Values, Attributes, and Strategic Focus reinforcing our culture and values every day to our Team Members creating an environment for personal growth, enrichment and career success.

As one of the fastest growing companies in the industry, we continually seek talented and dedicated individuals who share our commitment to excellence. Join our team of over 7,000 team members who share a passion for Onsite Dining and Support Services, working together toward one common goal, excellence, in quality and service. We are committed to providing the atmosphere, opportunity, and benefits that enable us to be an employer of choice in the industry.

We are a family-driven company that delivers restaurant-inspired hospitality to everyone we serve.