Retail Manager

Regis Corporation; Baltimore (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

Metz Culinary Management is seeking a Retail Manager to lead operations across cafe, food court, and grab-and-go outlets. You will focus on delivering amazing food and service, managing staff, and ensuring strong customer relations in a fast-paced environment.

This role emphasizes hospitality, cash handling accuracy, and the ability to read and follow written and oral instructions. Prior contract dining experience is preferred in hospital, school, college, senior living, or corporate dining

Qualifications

• Reading, writing, and basic math proficiency.

Responsibilities

• Oversee operations of cafe, food court and grab-and-go outlets.
• Manage staff scheduling, training, and performance.
• Ensure food quality and customer service standards.
• Adhere to cash handling procedures and payroll records.
• Support financial/HR functions and maintain inventory.
• Maintain professional uniform appearance and workplace safety.

Skills

Customer service

Hospitality

Team leadership

Education

Experience in contract dining food service

Job description

Metz Culinary Management is growing and we have openings for a Rock Star Retail Manager who shares our passion for Food and Service.Retail Managers ensure the Café, Food Court featuring Local and National Concept Brand Outlets and Grab and Go outlets provide AMAZING food and service. This could be a great stepping-stone for an aspiring Food Service Director in busy and spirited setting!

Our Retail Manager oversees the Operations and Employee Management in Retail sales from all of our Food Outlets.Customer Relations is key with strong focus on HOSPITALITY and unexpected service. Must be able to read, write, use simple math, follow and give oral and written instructions. Experience desired in a Contract Dining Food Service setting such as Hospital, School, College, Senior Living or Corporate Dining accounts.

Retail Management maintains food quality, customer service in a cash handling retail food operation, with front and back of house responsibilities. May assume GM’s responsibilities and authority in his/her absence. Assists in maintenance of cash control and payroll records. Assists in supporting the financial/HR functions. Maintains customer satisfaction and good public relations. Requires related experience in retail food service management.

Duties & Responsibilities:

• Ordering and purchasing
• Weekly and month end inventory
• Maintaining food cost goals
• Develop and oversee the production of café daily menu
• Complete weekly productions prop and pull sheets
• Training and scheduling of café staff
• Maintain quality service and quality food
• Adhere to cash handling procedures for register and safe
• Maintain professional uniform appearance

Metz Culinary Management Values are what separates us from the competition. Our Leaders share our Values, Attributes, and Strategic Focus reinforcing our culture and values every day to our Team Members creating an environment for personal growth, enrichment and career success.

As one of the fastest growing companies in the industry, we continually seek talented and dedicated individuals who share our commitment to excellence. Join our team of over 7,000 team members who share a passion for Onsite Dining and Support Services, working together toward one common goal, excellence, in quality and service. We are committed to providing the atmosphere, opportunity, and benefits that enable us to be an employer of choice in the industry.

We are a family-driven company that delivers restaurant-inspired hospitality to everyone we serve.