Retail Supervisor

Compass Group USA; Austin (TX); On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

Instapay

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Compass Group USA, ranked as a leading hospitality and food service company, is hiring a Part-Time Retail Supervisor for Rank + Rally in Austin. The role focuses on coaching staff, protecting customer service standards, and ensuring smooth retail operations during sports events and everyday store hours.

You will work with event teams and store leadership to deliver exceptional guest experiences. The position requires a High School Diploma, 1–2 years in retail or customer service, and flexibility

Qualifications

• Minimum High School Diploma or equivalent.
• 1–2 years in retail or customer service.
• Must be 18 years or older.
• Ability to work flexible hours including nights, weekends and holidays.
• Available for ALL events and some weekday shifts.
• Strong customer service and ability to handle stressful situations.
• Experience in supervising and coaching store staff.
• Ability to read reports and follow policies.

Responsibilities

• Lead by example and train store employees in customer service and store operations.
• Assist Managers with opening/closing retail locations.
• Operate and troubleshoot the POS system.
• Maintain health and safety compliance.
• Display and promote merchandise to generate sales.
• Supervise staff, delegate tasks, monitor productivity.
• Manage inventory and fulfill online orders timely.
• Support event staff supervision for ALL events (on-site or off-site).

Skills

Customer service

Communication

Supervision

Training

Leadership

Education

High School Diploma

Tools

POS system

Job description

Pay Range: $18.00 per hour

Diversityof thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

Rank + Rally, the retail subsidiary of Levy, is an incredible team of experienced retailers. We currently partner with some of the most prestigious and recognizable brands in sports and entertainment, handling every facet of retail operations including product design and development, pricing and promotion, planning, e-commerce, and store operations. Our dedicated team members have done amazing work building and growing the brands of our partners to create remarkable retail experiences.

Job Description:

Rank + Rally is seeking to hire a Part‑Time Retail Supervisor. The Retail Supervisor will be responsible for leading by example in a positive manner, effectively training and leading store employees in customer service, product knowledge and retail store operations, and is expected to assist the Austin FC Retail Managers with event staff supervision during ALL events. This position requires working well with co‑workers, the ability to excel in a diverse, high volume and fast‑paced environment, and the skills to manage and prioritize multiple tasks while successfully delegating tasks to part‑time associates.

• Assist Store Managers with all store duties such as opening/closing all retail locations.
• Operate and troubleshoot issues with the point‑of‑sale system.
• Ensure that health and safety measures comply with company and federal standards.
• Maintain, display and promote merchandise to help generate sales.
• Effectively supervise store staff by delegating duties, monitoring productivity, and ensuring all tasks are completed.
• Maintain inventory, accurately receive/merchandise product, ensure items are in stock, and ensure that online orders are fulfilled in a timely manner.
• Abide by all Rank+Rally Policies & Procedures and ensure that staff are held to the same standard.
• Assist Austin FC Retail Managers with event staff supervision during ALL events (on‑site or off‑site).

Required Qualifications (Job Knowledge, Skills, and Education):

1. A minimum level of education: High School Diploma (or its equivalency).
2. Years of related work experience: 1‑2 years in retail (or customer service).
3. Must be 18 years or older.
4. Must be able to work flexible hours, including nights, weekends and holidays.
5. Available to work ALL events and must have some weekday availability.
6. Possess excellent customer service skills and the ability to handle stressful situations.
7. Skilled in all job functions within a retail operation.
8. Have strong troubleshooting, communication, and supervisory capabilities.
9. Ability to train new employees and drive customer service.
10. Ability to read and understand reports, policies and procedures.
11. Strong interpersonal, organizational and leadership skills, and excellent observation and analytical abilities.
12. Able to lift (or otherwise move) items up to 50 pounds.
13. Stand or remain in a stationary position for at least 4‑8 hours.
14. Ability to respectfully and successfully communicate with the client and their partners.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program