RETAIL SUPERVISOR - ENERGIZER PARK HOME OF STL CITY SC

Compass Group USA; St. Louis (MO); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Instapay (early access to wages)

Health and Wellness Program

Associate Shopping Program

Discount Marketplace

Employee Assistance Program

Job summary

Compass Group USA is seeking a Retail Supervisor at Energizer Park, home of STL City Stadium, to oversee daily operations, supervise staff, and drive sales while maintaining high visual merchandising standards.

The role requires 1–2 years in retail or customer service with supervisory duties, strong leadership, and excellent communication. Flexibility for events, holidays, evenings and weekends is essential, with proficiency in POS systems and basic computer skills.

Qualifications

• 1–2 years proven experience in retail or customer service with supervisory responsibilities.
• Strong leadership, communication and organizational skills.
• Flexibility to work varying shifts including events, holidays, evenings and weekends.

Responsibilities

• Mentor, train and motivate a team to meet operational goals.
• Monitor staff performance and provide constructive feedback.
• Open and close the store responsibly.
• Engage with customers to ensure a positive shopping experience.
• Uphold customer service standards and train on best practices.
• Resolve customer complaints promptly and professionally.
• Upsell and cross-sell products to drive sales.
• Oversee inventory control, including receiving and stocking.
• Maintain clean, organized displays and store appearance.
• Adhere to Levy/Rank + Rally guidelines and cash handling procedures.
• Process returns and exchanges using POS system.
• Oversee online order fulfillment and timely processing.

Skills

Team leadership

Customer service

Sales

Retail operations

Merchandising

Cash handling

Tools

Point of Sale (POS)

Job description

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RETAIL SUPERVISOR - ENERGIZER PARK HOME OF STL CITY SC

Position Title:[[title]]

Pay Range: $20.00to$20.00

JOIN OUR TEAM!

SUMMARY

The Retail Supervisor oversees the daily operations of CITY Pavilion, ensuring excellent customer service, driving sales goals, managing staff and maintain high standards in visual merchandising. The role includes training and supervising team members, handling inventory and maintain store policies and procedures to achieve consistent and efficient store and associate performance.

KEY AREAS OF RESPONSIBILITY

• Mentor, train and motivate a team of Retail Leads and Cashiers to meet operational goals.


• Monitor staff performance and provide constructive feedback.


• Responsible for opening and closing of store.


• Engage with customers to ensure a positive shopping experience.


• Uphold customer service standards and train staff on best practices.


• Ensure a high level of customer service by addressing and resolving customer complaints or issues promptly.


• Encourage and motivate associates to upsell and cross-sell products.


• Recognize sales needs and report insights to management to improve sales strategies.


• Oversee inventory control, including receiving, transferring, and stocking.


• Monitor product displays to ensure they are clean, organized and visually appealing.


• Maintains store cleanliness, organization, and visual standards.


• Adheres to and enforces Levy/Rank + Rally guidelines.


• Manages cash and credit card handling and reconciles daily transactions.


• Processes Returns and Exchanges using Point of Sale System.


• Manage and oversee the customization process, ensuring accuracy, quality, and timeliness of orders.


• Train associates on customization tools and equipment.


• Maintain customization materials and equipment ensuring they are stocked and in good working condition.


• Oversee the fulfillment process for online orders, ensuring accuracy, timeliness and customer satisfaction.


• Coordinate associates to ensure prompt processing of online orders.


• Resolve any issues with online orders, including returns and exchanges.


• Adheres to Levy Company guidelines as stated in team member training manual and employee handbook.


• Maintains clean and safe work environment.


• Performs other duties as assigned.

ESSENTIAL DUTIES

• Ability to manage and motivate a team effectively.


• Strong problem-solving skills and attention to detail.


• Ability to work in a fast-paced environment and adapt to change.


• Lift, carry and move merchandise, materials and equipment weighting up to 35 pounds as needed.


• Capable of standing for extended period of time plus ability to walk, stoop, reach, kneel crouch or crawl as needed.


• React with physical and mental alertness in emergency situations, taking appropriate actions to ensure customer and employee safety.

JOB CATEGORY

Hourly, Other

JOB DESCRIPTION

The ideal candidate will have a desire to gain experience and work in the hospitality industry. They should possess at least 1-2 years proven experience in retail or customer service including supervisory responsibilities. Strong leadership, communication and organizational skills are essential as well as the ability to manage and motivate a team effectively. This role requires flexibility to work varying shifts, including events, holidays, evenings and weekends, and proficiency in point-of-sale systems and basic computer skills. The candidate should also have strong problem-solving skills, attention to detail and the ability to thrive in a fast-paced, ever-changing environment.

Diversityof thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

Monitors the food service operation to ensure production of top quality products and service.

Essential Duties and Responsibilities:

• Performs inventory management to maintain high valuation and minimal waste.


• Ensures that staff is on task, quality assurance standards are being met, and the operation is clean and organized.


• Monitors marketing, confirming that signage is current and appropriate.


• Upholds policies and procedures to guarantee compliance with company and client expectations.


• Performs other duties as assigned.

Qualifications:

• Ability to lift and move up to 25 pounds.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app


• Associate Shopping Program


• Health and Wellness Program


• Discount Marketplace


• Employee Assistance Program