Retail Store Systems & Operations Expert

Knitwell Group; Hingham (MA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Merchandise discount

Development opportunities

Volunteer opportunities

Medical, dental, vision insurance & 4

401(K)

Job summary

Talbots is hiring a Store Operations Specialist – Systems & Operations in Hingham, MA to make store operations easier, more consistent and more effective. You will partner with Store Support and vendors to support business systems and drive enhancements.

This role requires solving problems, translating needs into practical solutions, and creating clear communications, job aids and training for store teams. It is an on-site role with weekend coverage for payroll processing and critical issues.

Qualifications

• Bachelor’s degree preferred.
• Minimum of 3 years of experience in systems and operations, preferably within a retail environment.
• Strong understanding of business requirement development, system testing, and troubleshooting.
• Familiarity with Workforce Management Applications and reporting tools.
• Experience working with vendors and coordinating projects and issue resolution.

Responsibilities

• Create and execute detailed test scripts/plans to ensure system functionalities meet requirements.
• Provide support to store users by addressing inquiries and resolving issues.
• Manage system access and reporting for the Workforce Management Application and reports.
• Own weekly operational reporting and coordinate with Communications for updates.
• Support day-to-day operations and identify opportunities for process improvements.

Skills

System testing

User support

Vendor management

Communication skills

Analytical skills

Workforce management

Education

Bachelor's degree

Tools

Dayforce

Reporting tools

Job description

Talbots is hiring a Store Operations Specialist – Systems & Operations in Hingham, MA to make store operations easier, more consistent and more effective. You will partner with Store Support and vendors to support business systems and drive enhancements.

This role requires solving problems, translating needs into practical solutions, and creating clear communications, job aids and training for store teams. It is an on-site role with weekend coverage for payroll processing and critical issues.