Omni Experience Lead — Elevate Store Ops & Customer Service

Talbots; Burlington (MA); On-site; USD 20,664 - 25,830; Part time

Benefits offered by this job

Generous merchandise discount: 50–70%

Referral incentive program

Travel/shopping/concert discounts

Job summary

Talbots in Burlington, MA is seeking team members for an on-site, part-time role focused on Omni-channel operations and delivering outstanding customer experiences. You will work with Direct Fulfillment, BOPIS, Ship to Store and related store systems to drive efficiency and service quality.

Ideal candidates are customer-centric, proactive, and capable of multitasking in a fast-paced setting. Flexible availability including evenings, weekends, and holidays is preferred.

Qualifications

• Customer-centric mindset focused on creating exceptional customer experiences.
• Excellent verbal communication and high integrity.
• Able to take initiative with limited direction.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Comfortable using iPads/handheld systems.

Responsibilities

• Drive Omni-channel initiatives and store systems to improve operations.
• Create exceptional customer experiences and build lasting relationships.
• Lead OMNI duties: Direct Fulfillment, BOPIS, BOPAC, Ship to Store, Transfers, MOS, Damages.
• Coordinate with MM/GM/SM/OM to set daily/weekly priorities.
• Support visual merchandising and store setups.
• Manage shipping/receiving/backroom activities and maintain organized spaces.
• Assist in facilities management as needed and protect company assets.
• Be proficient with Order from Store system and support team members.

Skills

Customer-centric

Strong communication

Multitasking

Integrity

Tech‑savvy

Job description

Talbots in Burlington, MA is seeking team members for an on-site, part-time role focused on Omni-channel operations and delivering outstanding customer experiences. You will work with Direct Fulfillment, BOPIS, Ship to Store and related store systems to drive efficiency and service quality.

Ideal candidates are customer-centric, proactive, and capable of multitasking in a fast-paced setting. Flexible availability including evenings, weekends, and holidays is preferred.