Retail Store Systems Lead

Variety Wholesalers, Inc; Wake Forest (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Variety Wholesalers, Inc. is seeking a Retail Store Systems Lead to oversee end-to-end store technology across all locations.

You will manage POS vendor relationships, ensure PCI compliance, maintain POS depot hardware, and guide system deployments for openings, closings, and special projects. The role emphasizes collaboration with operations and IT to drive reliability and compliance in a fast-paced retail setting.

Qualifications

• Associates degree or equivalent experience in information systems, business, or related field.
• 3+ years in retail systems or IT operations, including vendor and project management.
• Strong knowledge of POS hardware and software (NCR, Toshiba, or Oracle MICROS).
• Solid PCI compliance and security practices.
• Experience coordinating cross-functional teams and timelines.
• Excellent communication, problem solving and organization.

Responsibilities

• Serve as the primary point of contact for the POS software/hardware vendor.
• Manage vendor SLAs, support escalations, updates, and performance reviews.
• Coordinate system upgrades, feature deployments, and bug fixes with vendor teams.
• Lead technical planning and execution for store openings and closings.

Skills

Vendor management

POS systems knowledge

PCI compliance

Project management

Cross-functional coordination

Communication

Organizational skills

Education

Associates degree in Information Systems, Business, or a related field (or equivalent experience).

Tools

NCR POS

Toshiba POS

Oracle MICROS

ServiceNow/Jira

Job description

The Retail Store Systems Lead is responsible for the end-to-end support and performance of store technology systems across all retail locations. This includes managing relationships with the POS vendor, ensuring PCI compliance, maintaining POS depot hardware, and overseeing system implementation for store openings, closings, and special projects. The role plays a key part in aligning technology initiatives with operational excellence and compliance requirements in a fast-paced retail environment.

Key Responsibilities:

• Serve as the primary point of contact for the POS software/hardware vendor.
• Manage vendor SLAs, support escalations, updates, and performance reviews.
• Coordinate system upgrades, feature deployments, and bug fixes with vendor teams.

PCI Compliance & Security

• Ensure all store systems are compliant with PCI DSS requirements.
• Coordinate with InfoSec and compliance teams on audits, remediation plans, and data protection protocols.
• Maintain documentation and participate in regular reviews of security practices across store environments.

POS Depot & Hardware Maintenance

• Oversee inventory, repair, and lifecycle management of POS hardware across all locations.
• Manage depot processes including RMA handling, staging, and shipping of equipment.
• Coordinate hardware refreshes and replacements in collaboration with field teams.

New Store Openings & Closures

• Lead the technical planning and execution of store technology deployments for new locations.
• Coordinate timelines and system installations across construction, operations, and IT teams.
Ensure proper decommissioning, data sanitation, and asset recovery for closing stores.

Project Management

• Lead cross-functional technology projects including hardware/software rollouts, infrastructure upgrades, and system enhancements.
• Develop and maintain project plans, communicate milestones, and manage risks.
• Document procedures and provide post-project analysis to identify improvements.

Qualifications:

• Associates degree in Information Systems, Business, or a related field (or equivalent experience).
• 3+ years of experience in retail systems or IT operations, including vendor and project management.
• Strong knowledge of POS systems (hardware and software), preferably NCR, Toshiba, or Oracle MICROS.
• Solid understanding of PCI compliance and security best practices.
• Experience coordinating cross-functional teams and managing timelines across departments.
• Excellent communication, problem-solving, and organizational skills.

Preferred Skills:

• Familiarity with service desk/ticketing platforms (e.g., ServiceNow, Jira, Happyfox).
• Project Management certification (PMP, CAPM, or similar) is a plus.
• Experience in retail technology deployments at scale (multi-unit, national footprint).
• Understanding of networking basics, cabling, and low-voltage system planning.