Retail Store Shift Supervisor

Lindt & Spruengli (USA) Inc.; BLOOMINGTON (MN); On-site; USD 20,664 - 22,041; Part time

Job summary

Lindt & Spruengli (USA) Inc. is looking for a Shift Supervisor to create a engaging in-store experience. You will ensure store sales targets are met, train staff, and maintain operational standards.

This position requires a high school diploma, sales experience, and availability for nights and weekends. Compensation ranges from $15–$16 per hour, based on skills and experience, with potential bonuses.

Qualifications

• Must be available to work nights, weekends, and holidays.
• Ability to lift and/or move up to 50 pounds occasionally.
• Ability to climb, balance, kneel, crouch, and reach.

Responsibilities

• Ensure the store meets or exceeds sales plans and contributes to sales targets.
• Train sales staff according to Lindt & Sprüngli standards.
• Maintain inventory control and store cleanliness.

Skills

Pitched sales experience

Basic math and/or accounting skills

Ability to take direction and delegate

Prior retail experience in a specialty retail environment

Education

High school graduate or equivalent

Job description

Position Purpose

Do you consider yourself a chocolate enthusiast? As a Shift Supervisor at Lindt USA, you will join a team that believes in your ability to create a positive and engaging in‑store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience.

Responsibilities

Sales

• Ensure the store meets or exceeds weekly, monthly, and annual sales plans and consistently contributes to the district’s sales target.
• Model and communicate the store’s sales mission to staff in actionable terms.
• Assist in developing each team member’s individual commitment to achieving store sales results.
• Effectively supervise staff to ensure sales goals (including key performance indicators, ADS, UPT, conversion, and other company standards) are achieved.
• Model Lindt standards through daily activities (4 Moments of Influence, dress code, up‑selling, commitment, passion, sales focus, drive).
• Monitor and notify Store Management of stock levels to avoid out‑of‑stocks, overstocks, or dated product.

Staff Development

• Support Store Manager by training sales staff in accordance with Lindt & Sprüngli guidelines and standards.
• Help train staff to achieve daily, weekly, and monthly sales and operations targets.
• Assist in training staff on product knowledge and sales techniques to accurately represent the brand.
• Escalate issues to Store Management promptly and professionally.

Operational Controls

• Ensure the store meets or exceeds company standards for operational controls and compliance.
• Maintain inventory control, shrink, and cash management (POS, paperwork, logs, policies and procedures).
• Comply with all Quality Assurance policies and procedures.
• Maintain store cleanliness.

Qualifications & Requirements

• Pitched sales experience.
• Ability to take direction and effectively delegate and execute through others.
• Basic math and/or accounting skills.
• Prior retail experience, preferably in a specialty retail environment.
• Ability to lift and/or move up to 10 pounds regularly, up to 35 pounds frequently, and up to 50 pounds occasionally.
• Ability to climb, balance, stoop, kneel, crouch, and reach with arms.
• High school graduate or equivalent.
• Must be available to work nights, weekends (Saturday and Sunday), and holidays.
• Applicants must successfully pass a background screening.

Total Rewards

Compensation: $15–$16 per hour. Starting pay is determined using a wide range of factors including job‑related skills, knowledge, experience, and market conditions. A bonus and/or long‑term incentive may be included as part of this compensation package.

EEO Statement

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.