Retail Store Operations Lead — Customer Service & Team Growth

R301US Hibbett Retail, Inc.; Jefferson City (MO); On-site; USD 25,000 - 28,000; Full time

Job summary

Hibbett I City Gear in Jefferson City, MO seeks an Assistant Manager to support the Store Manager in daily operations and customer service excellence. The role requires knowledge of multiple departments, strong selling skills, and leadership to guide staff during peak periods.

The position pays hourly ($18.15) and reports to the Store Manager; responsibilities include merchandising, scheduling, and safeguarding assets across the store while promoting merchandise and services to customers.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all company policies and standards as listed in manuals.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management of potential fraud risk.

Skills

Retail experience

Customer service

Interpersonal communication

Team leadership

Attention to detail

Job description

Hibbett I City Gear in Jefferson City, MO seeks an Assistant Manager to support the Store Manager in daily operations and customer service excellence. The role requires knowledge of multiple departments, strong selling skills, and leadership to guide staff during peak periods.

The position pays hourly ($18.15) and reports to the Store Manager; responsibilities include merchandising, scheduling, and safeguarding assets across the store while promoting merchandise and services to customers.