Assistant Manager, Retail Operations & Customer Experience

R301US Hibbett Retail, Inc.; Lebanon (MO); On-site; USD 23,000 - 26,000; Full time

Job summary

Hibbett I City Gear in Lebanon, Missouri is seeking an Assistant Manager to support the Store Manager in daily operations, customer service, and merchandising. This role requires knowledge across departments and a commitment to store profitability through effective supervision and planning.

The Assistant Manager will supervise in the Store Manager's absence, assist with recruiting and training, and ensure exceptional customer service at all times.

Qualifications

• Experience in retail, preferably footwear/apparel.
• 1-3 years of customer service experience.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to lead a team and meet goals.
• Self-starter with initiative for important tasks.
• Attention to detail and multi-tasking ability.
• Team-player with passion for customer service and selling.

Responsibilities

• Assist Store Manager in controlling store assets and operations.
• Help establish action plans for selling, restocking, merchandising, ordering and scheduling.
• Take responsibility for store operations in Store Manager's absence.
• Assist in recruiting, training and evaluating store staff.
• Provide knowledge and guidance to employees and customers across departments.
• Monitor inventory, sales stats, and expenses to support profitability.
• Direct staff to ensure department tasks and standards are met.
• Maintain high-quality customer service per policy manuals.

Skills

Retail experience

Customer service

Interpersonal skills

Fast-paced environment

Team leadership

Detail orientation

Self-starter

Job description

Hibbett I City Gear in Lebanon, Missouri is seeking an Assistant Manager to support the Store Manager in daily operations, customer service, and merchandising. This role requires knowledge across departments and a commitment to store profitability through effective supervision and planning.

The Assistant Manager will supervise in the Store Manager's absence, assist with recruiting and training, and ensure exceptional customer service at all times.