Retail Store Operations Lead

Michiana, Inc.; Warsaw, Northern (IN, KY); Hybrid; USD 19,000 - 26,000; Full time

Job summary

Michiana, Inc. is seeking a Store Leader to manage daily operations for a fast-paced retail location in Warsaw, IN. You will oversee customer service, inventory, staffing, and sales execution.

The role emphasizes recruiting, coaching, safety, and performance monitoring to deliver an exceptional shopping experience. Strong communication and reliability are essential for success in this full-time position.

Qualifications

• High school diploma or equivalent, or the ability to obtain through The Excel Center.
• Strong supervisory skills with a proven ability to inspire, motivate, and hold team members accountable for their performance.
• Demonstrated expertise in fostering a positive and productive work environment.
• Excellent verbal and written communication skills, essential for engaging with employees, customers, and management.
• Able to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Responsibilities

• Participate in the recruitment process by identifying and hiring qualified candidates to build a competent and diverse team.
• Develop and implement training to ensure all staff are well-versed in company policies, procedures, and customer service standards.
• Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability.
• Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team.
• Supervise and coordinate all store operations to ensure seamless execution of daily activities, including managing inventory, merchandising, sales floor operations, and customer service.
• Ensure that all departments are working collaboratively to achieve business goals, optimize workflow efficiency, and provide an exceptional shopping experience for customers.
• Establish and enforce comprehensive safety protocols to maintain a secure working environment for employees and customers.
• Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats.
• Foster a culture of safety awareness and compliance among all staff members.
• Maintain open and transparent communication with the Store Manager regarding store operations, staff performance, and any challenges that arise.
• Participate in regular meetings to discuss store performance, share insights, and collaborate on strategies for improvement.
• Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed, and outcomes are monitored for success.
• Other duties as assigned by supervisor.

Skills

Supervisory skills

Customer service

Training & coaching

Staff recruitment

Safety & compliance

Communication

Education

High school diploma

Job description

Michiana, Inc. is seeking a Store Leader to manage daily operations for a fast-paced retail location in Warsaw, IN. You will oversee customer service, inventory, staffing, and sales execution.

The role emphasizes recruiting, coaching, safety, and performance monitoring to deliver an exceptional shopping experience. Strong communication and reliability are essential for success in this full-time position.