Retail Store Manager - Tempe

The Salvation Army USA Western Territory; Tempe (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dedicated retail team at an established organization committed to community service. This role as a Store Manager offers the chance to lead daily operations at a busy thrift store, enhancing customer service and team dynamics while contributing to a meaningful cause. With flexible scheduling and a focus on employee development, this position provides a unique opportunity to make a positive impact in the community. If you have a passion for retail and a desire to help others, this is the perfect role for you.

Benefits

Career growth opportunities

Paid time off

Employee discounts

Referral bonuses

Monthly management incentive bonus

Medical, Dental, and Vision insurance

Retirement plan

AFLAC

Employee Assistance Program (EAP)

Qualifications

• Minimum 2 years of retail management/supervisory experience.
• Effective communication skills and ability to resolve complaints.

Responsibilities

• Oversee daily store operations and develop strategies for improvement.
• Supervise employee performance and conduct training.
• Maintain good relations with customers and ensure cash register accuracy.

Skills

Customer Service

Problem Solving

Teamwork

Communication Skills

Retail Management

Education

High School diploma/GED

Tools

POS/Cash Register

Job description

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program supporting men & women in completing our rehabilitation program. We value our employees' contributions to maintaining and enhancing the effectiveness of our programs.

ABOUT OUR RETAIL TEAM

Join our dedicated Retail Team at The Salvation Army! Help us serve and impact our community through our Do The Most Good mission at the Tempe Thrift Store, supporting the Adult Rehabilitation Program. This role offers opportunities to improve customer service, problem-solving, teamwork, and contribute to our Program's success.

EMPLOYEE BENEFITS

• Career growth opportunities
• Paid time off
• Employee discounts
• Referral bonuses
• Monthly management incentive bonus
• Medical, Dental, and Vision insurance
• Retirement plan
• AFLAC
• Employee Assistance Program (EAP)

STORE MANAGER RESPONSIBILITIES

• Oversee daily store operations
• Develop strategies to improve customer service, sales, and profitability
• Maintain good relations with customers, donors, and the community; resolve complaints efficiently
• Schedule staff and coordinate team meetings
• Supervise employee performance, conduct interviews, and facilitate training
• Manage employee discipline, evaluations, and goal setting
• Maintain inventory and ensure timely Rag Out from sales floor
• Oversee Back Room Processing (BRP) to meet processing goals
• Manage cash, banking, and ensure cash register accuracy
• Handle paperwork related to Time and Attendance
• Participate in district and store meetings
• Implement safety and loss prevention measures
• Perform additional duties as assigned

QUALIFICATIONS

• High School diploma/GED or equivalent
• Minimum 2 years retail management/supervisory experience
• Proficiency in POS/cash register operations

• Valid driver’s license and proof of insurance
• Ability to pass background checks
• Effective communication skills

PHYSICAL DEMANDS

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist
• Ability to grasp, push, pull, and move objects up to 50lbs
• Repetitive motion tasks

SCHEDULE

Stores operate 7 days/week. Schedules are flexible to ensure coverage, including evenings, weekends, and holidays for full-time staff.

COVID-19 POLICY

The Salvation Army complies with all safety regulations, including vaccination requirements, with accommodations for exemptions based on religious or medical grounds.