Retail Store Manager – Lead Team & Stellar Customer Experience

AT&T; New York (NY); On-site; USD 66,000 - 99,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time off

Paid Parental Leave

Disability Benefits

Life Insurance

Employee discounts

Job summary

AT&T is seeking a Retail Store Manager 2 to lead daily store operations, drive sales, and develop a high-performing team in a dynamic retail environment. You will oversee merchandising, product launches, and customer experiences while coordinating promotions and events to grow the business.

You will mentor retail sales consultants, leveraging best-in-class training to meet service goals. The role requires strong leadership, communication, and strategic planning to succeed in a fast-paced setting.

Qualifications

• Excellent communication and leadership skills.
• Three or more years of sales and/or customer experience in telecommunications or a related industry.
• Prior management experience.
• Well-developed planning, analytical and problem-solving skills.
• Familiarity with wireless terminology, industry trends and AT&T mobility systems.
• The ability to collaborate with key stakeholders on initiatives beyond store walls.

Responsibilities

• Oversee daily operation of a retail store.
• Manage merchandising and product launches.
• Meet and exceed sales objectives and provide an extraordinary customer experience.
• Lead outreach and promotional activities, including off-site events.
• Coach a team of retail sales consultants to achieve sales and service goals.

Skills

Leadership

Communication

Sales experience (telecom)

Management experience

Planning & analytics

Industry knowledge (telecom/wireless)

Collaboration with stakeholders

Job description

AT&T is seeking a Retail Store Manager 2 to lead daily store operations, drive sales, and develop a high-performing team in a dynamic retail environment. You will oversee merchandising, product launches, and customer experiences while coordinating promotions and events to grow the business.

You will mentor retail sales consultants, leveraging best-in-class training to meet service goals. The role requires strong leadership, communication, and strategic planning to succeed in a fast-paced setting.