Retail Store Manager — Lead Team, ESOP + Benefits

Archtelecom; Fitchburg (MA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

ESOP

Bonus potential

Discounted plan

Career advancement opportunities

Health benefits

Job summary

Arch Telecom is seeking a Retail Store Manager to lead a high-energy sales team at a T-Mobile aligned location. The role focuses on customer-first service, hands-on demonstrations of devices, and driving top-line results in a fast-paced environment.

The ideal candidate has wireless sales experience, proven leadership, and a commitment to coaching others. The position includes competitive pay, bonuses, benefits, and advancement opportunities within a nationwide retailer.

Qualifications

• Prior wireless sales experience preferred.
• Proven leadership and team management skills.
• Strong customer service mindset with a solutions focus.

Responsibilities

• Lead a retail team to meet/exceed sales goals and KPIs.
• Oversee store operations, inventory, and in-store programs.
• Train teammates and coach for better customer interactions.
• Demonstrate and sell devices and services to customers.
• Develop relationships with customers and convert opportunities into sales.
• Collaborate with cross-channel teams to resolve issues and improve experience.

Skills

Leadership

Retail sales

Customer service

Wireless sales

Education

High school diploma

Tools

POS system

Inventory software

CRM

Job description

Arch Telecom is seeking a Retail Store Manager to lead a high-energy sales team at a T-Mobile aligned location. The role focuses on customer-first service, hands-on demonstrations of devices, and driving top-line results in a fast-paced environment.

The ideal candidate has wireless sales experience, proven leadership, and a commitment to coaching others. The position includes competitive pay, bonuses, benefits, and advancement opportunities within a nationwide retailer.