Retail Store Manager: Lead Sales and Customer Experience

Kontoor Brands, Inc.; Waco (TX); On-site; USD 57,000 - 64,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Employee discounts

Paid Parental Leave

Job summary

Kontoor Brands, Inc. seeks a Store Manager in the Wrangler brand in the United States (Texas/Waco) to lead daily store operations, drive sales, and deliver exceptional customer experiences. You will coach a high‑performing team, manage visual standards, and ensure compliance with policies.

The role requires open availability, leadership experience, and a focus on brand storytelling, loss prevention, and store performance. Competitive benefits and a growth‑minded culture await.

Qualifications

• Must be 18 years of age or older.
• Open availability, including evenings, weekends, and holidays.
• Previous retail leadership experience as an Assistant Store Manager or Store Manager or preferred.
• Experience leading teams, driving sales results, and coaching customer engagement and selling behaviors.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Communicate clearly and respectfully with customers and team members.
• Use store technology and office equipment, including point‑of‑sale systems, computers, and handheld devices.
• Stand and move throughout the store during scheduled shifts, up to 8 hours.
• Assist with customer needs, merchandise recovery, and general store organization.
• Lift and carry up to 25 lbs. regularly and up to 50 lbs. occasionally, with team support as appropriate.
• Push or pull merchandise racks and assist with restocking activities.
• Reach, bend, stoop, crouch, and stretch to retrieve merchandise and maintain store standards.
• Perform occasional manual tasks such as assembling displays or adjusting store layouts.
• Use vision and attention to detail to read labels, organize merchandise, and support customers.
• Use hands for fine manipulation, such as folding, hanging, and organizing apparel.

Responsibilities

• Brand Experience/Customer Service: create a customer‑first, sales‑focused culture while coaching team members to ensure the in‑store experience aligns with company guidelines.
• Communicates priorities and expectations, helping the team understand how selling impacts store and brand success.
• Engages customers through open‑ended questions, active listening, and personalized product suggestions that reflect individual needs.
• Reviews trends, customer feedback, and in‑store observation to improve and adjust selling strategies.
• Supports loyalty performance by setting and communicating clear expectations, tracking results, and coaching the team to achieve goals.
• Visual, Operation, and Safety: Ensures all visual merchandising standards are consistently met, ensuring the store is clean, organized, and well stocked.
• Will adapt visual merchandising as needed to support sales and product storytelling.
• Leads daily store operations including opening and closing, point of sale integrity, freight processing, loss prevention and safety initiatives.
• Independently merchandise the store following brand guidelines, coaches the team to merchandise the store, and can be adaptable to adjust visual presentation to drive sales.
• Consistently ensures adherence to all company policies, procedures, and operational guidelines.
• React quickly to all customer and/or employee injuries and report them immediately to Human Resources.
• Manages all store processes including merchandising, marketing, freight, inventory management, loss prevention, safety, and expenses.
• Conducts regular store walkthroughs to identify opportunities to improve organization, visual presentation, safety, and loss prevention, ensuring compliance with company policies, procedures, and reporting requirements.
• Participates in Loss Prevention Audits, reviews results, and creates a plan to meet district and company shrink goals.
• Leadership: Acts as Manager‑On‑Duty on a rotating basis.
• Attracts, develops and retains a high‑performing team that prioritizes customer engagement and selling excellence.
• Leads onboarding of new employees and continues development for high potential employees.
• Creates an environment where individuals are supported and encouraged to achieve personal and professional goals.
• Drives engagement by recognizing selling wins, celebrating success, and creating momentum around achievement of individual and store goals.
• Manages store expenses in partnership with the District Manager.
• Holds the team accountable through in‑the‑moment feedback along with conducting quarterly performance reviews.
• Addresses and resolves customer concerns quickly and professionally, reinforcing trust and brand loyalty.
• Builds relationships with peers and other stores within district by sharing best practices and asking for feedback and training where applicable.

Skills

Retail leadership

Team leadership

Sales coaching

Customer engagement

Tools

POS systems

Job description

Kontoor Brands, Inc. seeks a Store Manager in the Wrangler brand in the United States (Texas/Waco) to lead daily store operations, drive sales, and deliver exceptional customer experiences. You will coach a high‑performing team, manage visual standards, and ensure compliance with policies.

The role requires open availability, leadership experience, and a focus on brand storytelling, loss prevention, and store performance. Competitive benefits and a growth‑minded culture await.