Wrangler - Store Manager

Kontoor Brands, Inc.; Waco (TX); On-site; USD 57,000 - 64,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Employee discounts

Paid Parental Leave

Job summary

Kontoor Brands, Inc. seeks a Store Manager in the Wrangler brand in the United States (Texas/Waco) to lead daily store operations, drive sales, and deliver exceptional customer experiences. You will coach a high‑performing team, manage visual standards, and ensure compliance with policies.

The role requires open availability, leadership experience, and a focus on brand storytelling, loss prevention, and store performance. Competitive benefits and a growth‑minded culture await.

Qualifications

• Must be 18 years of age or older.
• Open availability, including evenings, weekends, and holidays.
• Previous retail leadership experience as an Assistant Store Manager or Store Manager or preferred.
• Experience leading teams, driving sales results, and coaching customer engagement and selling behaviors.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Communicate clearly and respectfully with customers and team members.
• Use store technology and office equipment, including point‑of‑sale systems, computers, and handheld devices.
• Stand and move throughout the store during scheduled shifts, up to 8 hours.
• Assist with customer needs, merchandise recovery, and general store organization.
• Lift and carry up to 25 lbs. regularly and up to 50 lbs. occasionally, with team support as appropriate.
• Push or pull merchandise racks and assist with restocking activities.
• Reach, bend, stoop, crouch, and stretch to retrieve merchandise and maintain store standards.
• Perform occasional manual tasks such as assembling displays or adjusting store layouts.
• Use vision and attention to detail to read labels, organize merchandise, and support customers.
• Use hands for fine manipulation, such as folding, hanging, and organizing apparel.

Responsibilities

• Brand Experience/Customer Service: create a customer‑first, sales‑focused culture while coaching team members to ensure the in‑store experience aligns with company guidelines.
• Communicates priorities and expectations, helping the team understand how selling impacts store and brand success.
• Engages customers through open‑ended questions, active listening, and personalized product suggestions that reflect individual needs.
• Reviews trends, customer feedback, and in‑store observation to improve and adjust selling strategies.
• Supports loyalty performance by setting and communicating clear expectations, tracking results, and coaching the team to achieve goals.
• Visual, Operation, and Safety: Ensures all visual merchandising standards are consistently met, ensuring the store is clean, organized, and well stocked.
• Will adapt visual merchandising as needed to support sales and product storytelling.
• Leads daily store operations including opening and closing, point of sale integrity, freight processing, loss prevention and safety initiatives.
• Independently merchandise the store following brand guidelines, coaches the team to merchandise the store, and can be adaptable to adjust visual presentation to drive sales.
• Consistently ensures adherence to all company policies, procedures, and operational guidelines.
• React quickly to all customer and/or employee injuries and report them immediately to Human Resources.
• Manages all store processes including merchandising, marketing, freight, inventory management, loss prevention, safety, and expenses.
• Conducts regular store walkthroughs to identify opportunities to improve organization, visual presentation, safety, and loss prevention, ensuring compliance with company policies, procedures, and reporting requirements.
• Participates in Loss Prevention Audits, reviews results, and creates a plan to meet district and company shrink goals.
• Leadership: Acts as Manager‑On‑Duty on a rotating basis.
• Attracts, develops and retains a high‑performing team that prioritizes customer engagement and selling excellence.
• Leads onboarding of new employees and continues development for high potential employees.
• Creates an environment where individuals are supported and encouraged to achieve personal and professional goals.
• Drives engagement by recognizing selling wins, celebrating success, and creating momentum around achievement of individual and store goals.
• Manages store expenses in partnership with the District Manager.
• Holds the team accountable through in‑the‑moment feedback along with conducting quarterly performance reviews.
• Addresses and resolves customer concerns quickly and professionally, reinforcing trust and brand loyalty.
• Builds relationships with peers and other stores within district by sharing best practices and asking for feedback and training where applicable.

Skills

Retail leadership

Team leadership

Sales coaching

Customer engagement

Tools

POS systems

Job description

Who We Are

Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose‑led organization focused on leveraging its global platform, strategic sourcing model and best‑in‑class supply chain to drive brand growth and deliver long‑term value for its stakeholders.

Position Summary

Join the Wrangler® team and step into a legacy built on authenticity, grit, and purpose. Since 1947, Wrangler has pioneered iconic workwear and Western‑inspired apparel—designed with durability, innovation, and real‑world function at its core. From rodeo arenas to everyday life, our products are trusted by those who demand performance, comfort, and timeless style. Today, Wrangler continues to evolve, blending its rich heritage with modern fits, fresh designs, and contemporary style that resonates with a new generation of customers. With legendary pieces like the 13MWZ jean at its core, the brand seamlessly connects tradition with what’s next. If you're passionate about delivering exceptional experiences and representing a brand that honors its roots while embracing the future, Wrangler is where you belong.

The Store Manager is responsible for all aspects of their assigned retail store. This role drives sales performance, customer experience, team engagement, expense management, and day‑to‑day store operations. The Store Manager leads the sales floor and communicates the expectations around customer experience. The Store Manager ensures store standards, processes, and policies are executed consistently along with coaching the team to achieve goals.

Kontoor values all perspectives and encourages candidates with different backgrounds, experiences, and ways of thinking to apply.

Responsibilities

• Brand Experience/Customer Service: Ensure store sales performance by creating a customer‑first, sales‑focused culture while modeling selling behaviors, and coaching team members to ensure the in‑store experience aligns with company guidelines.
• Communicates priorities and expectations, helping the team understand how selling impacts store and brand success.
• Engages customers through open‑ended questions, active listening, and personalized product suggestions that reflect individual needs.
• Reviews trends, customer feedback, and in‑store observation to improve and adjust selling strategies.
• Supports loyalty performance by setting and communicating clear expectations, tracking results, and coaching the team to achieve goals.
• Visual, Operation, and Safety: Ensures all visual merchandising standards are consistently met, ensuring the store is clean, organized, and well stocked.
• Will adapt visual merchandising as needed to support sales and product storytelling.
• Leads daily store operations including opening and closing, point of sale integrity, freight processing, loss prevention and safety initiatives.
• Independently merchandise the store following brand guidelines, coaches the team to merchandise the store, and can be adaptable to adjust visual presentation to drive sales.
• Consistently ensures adherence to all company policies, procedures, and operational guidelines.
• React quickly to all customer and/or employee injuries and report them immediately to Human Resources.
• Manages all store processes including merchandising, marketing, freight, inventory management, loss prevention, safety, and expenses.
• Conducts regular store walkthroughs to identify opportunities to improve organization, visual presentation, safety, and loss prevention, ensuring compliance with company policies, procedures, and reporting requirements.
• Participates in Loss Prevention Audits, reviews results, and creates a plan to meet district and company shrink goals.
• Leadership: Acts as Manager‑On‑Duty on a rotating basis.
• Attracts, develops and retains a high‑performing team that prioritizes customer engagement and selling excellence.
• Leads onboarding of new employees and continues development for high potential employees.
• Creates an environment where individuals are supported and encouraged to achieve personal and professional goals.
• Drives engagement by recognizing selling wins, celebrating success, and creating momentum around achievement of individual and store goals.
• Manages store expenses in partnership with the District Manager.
• Holds the team accountable through in‑the‑moment feedback along with conducting quarterly performance reviews.
• Addresses and resolves customer concerns quickly and professionally, reinforcing trust and brand loyalty.
• Builds relationships with peers and other stores within district by sharing best practices and asking for feedback and training where applicable.

Position Competencies

• Bold Accountability: Owns store results, sets clear expectations, delegates effectively, and follows up to ensure outcomes are achieved.
• Customer Centric Innovation: Uses customer insight and feedback to continuously improve selling behaviors and store operations.
• Empowered Collaboration: Partners with peers and corporate departments to ensure store success, along with creating a culture of collaboration within the store.
• Global Agility: Positively embraces any communicated changes, remains open to different perspectives, and helps teams adjust successfully.
• Strategic Foresight: Plans for business and selling needs, develops talent to ensure a succession plan for store performance.
• Purposeful Integrity: Upholds company values by creating a culture of belonging and addresses concerns swiftly, building trust through consistency.
• Urgency for Impact: Responds quickly to opportunities in store performance and takes action to improve.

Job Requirements

• Must be 18 years of age or older.
• Open availability, including evenings, weekends, and holidays.
• Previous retail leadership experience as an Assistant Store Manager or Store Manager or preferred.
• Experience leading teams, driving sales results, and coaching customer engagement and selling behaviors.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Communicate clearly and respectfully with customers and team members.
• Use store technology and office equipment, including point‑of‑sale systems, computers, and handheld devices.
• Stand and move throughout the store during scheduled shifts, up to 8 hours.
• Assist with customer needs, merchandise recovery, and general store organization.
• Lift and carry up to 25 lbs. regularly and up to 50 lbs. occasionally, with team support as appropriate.
• Push or pull merchandise racks and assist with restocking activities.
• Reach, bend, stoop, crouch, and stretch to retrieve merchandise and maintain store standards.
• Perform occasional manual tasks such as assembling displays or adjusting store layouts.
• Use vision and attention to detail to read labels, organize merchandise, and support customers.
• Use hands for fine manipulation, such as folding, hanging, and organizing apparel.

Pay and Benefits

Pay Range for this position is: $56,500-$64,000

• Competitive health, dental, and vision insurance.
• Optional short- and long‑term disability insurance.
• 401(k) with company match.
• Employee assistance program.
• Employee discounts.
• Flexible schedule.
• Holiday Pay.

Why Kontoor Brands? We offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products. When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement. We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high‑performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.

Kontoor Brands, Inc. Kontoor Brands is a lifestyle apparel company with a strong established global footprint. We operate in more than 50 countries, with corporate offices in the United States, Europe and Asia, as well as internal manufacturing facilities located in the Western Hemisphere. This is an exciting time to be a part of Kontoor Brands globally, as we are focused on leveraging our global platform to drive brand growth and are committed to further geographic expansion.

Diversity Vision Statement

Kontoor Brands is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of Kontoor Brands is enhanced through initiatives that promote diversity throughout Kontoor Brands around the world. Kontoor Brands is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. Kontoor Brands is committed to providing equal opportunities in employment, and treating our Kontoor Brands associates and Kontoor Brands applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.