Retail Store Manager II, San Mateo, #496

Gopuff Becomes First Instant Commerce Company; San Mateo (CA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) retirement plan

Employee discount & FAM membership

Vacation and sick time

Employee assistance program (EAP)

Job summary

Gopuff seeks a Store Manager to lead store operations, drive top-line sales, and inspire a team including an Assistant Manager and department heads. You will analyze market trends and historical data to develop strategies that boost productivity and customer satisfaction.

Responsibilities include staffing, merchandising, budgeting, coaching, and ensuring policy compliance while maintaining a welcoming environment and strong community engagement.

Qualifications

• 3-5 years experience in retail store management.
• Strong verbal and written communications skills.
• Excellent organizer and problem-solving abilities with strong project management skills.
• Strong interpersonal skills to communicate with confidence to customers.

Responsibilities

• Assumes overall responsibility for the store.
• Greet and assist customers, respond to inquiries and needs.
• Drive sales, manage cash handling, inventory, and customer follow-up.
• Maintain leadership presence and ensure exceptional service.
• Ensure store and associate appearance meet company standards.
• Plan and adjust schedules to maximize sales.
• Review payroll to maintain appropriate staffing.
• Coordinate merchandising directions and promotions in a timely manner.
• Coach team with feedback and development plans.
• Use company tools to diagnose opportunities and create action plans.
• Train staff in customer service, merchandise and operations.
• Assess staff performance with feedback and appraisals.
• Forecast/reforecast business focusing on productivity to meet sales goals.
• Enforce all policies including health, safety, and security.
• Manage store expenses to budget and identify contribution opportunities.
• Control shrink and optimize inventory.

Skills

Financial acumen

Problem solving

Relationship management

Influencing

Planning & prioritization

Communication skills

Job description

The Store Manager motivates and inspires the team to achieve store productivity goals. They will do this by analyzing business and market trends as well as historical data to create strategies to drive top line sales. They will lead a team including Assistant Manager, Head Clerks, Receiving Manager, and Sales employees; as well as manage payroll budgets and store controlled expenses to ensure the store's contribution is on target.

What We Offer

• Medical/Dental/Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)

Key Roles and Responsibilities

• Assumes overall responsibility for the store
• Consistently creates a welcoming environment for the customer by greeting and assisting and well as quickly responding to customer inquiries and needs
• Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
• Maintains a strong leadership presence in store, while ensuring that all customers receive exceptional service
• Ensures company standards are met for store and associate appearance at all times
• Prioritizes, plans, and adjusts schedules as necessary to maximize sales
• Consistently reviews payroll, ensuring appropriate staff levels at all times
• Plans, coordinates, and executes all merchandising direction, campaigns, and sales promotions in a timely manner
• Coaches team in the moment, providing consistent and constructive feedback
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance
• Ensures staff is trained and knowledgeable in customer service, merchandise and operations
• Manages and assesses staff performance through consistent feedback, coaching, developmental plans, and performance appraisals
• Forecasts/reforecast business, focusing on productivity to meet sales goals
• Enforce all company policies and procedures, including health, safety, and security
• Manages store controlled expenses to budget, identifying opportunities to increase contribution
• Manages and controls shrink
• Regularly communicates with District Manager to discuss strengths, opportunities, and trends in business
• Identifies opportunities to drive traffic into the store through community events (weddings, parties, etc.)
• Partner with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets
• Creates customer loyalty and creates relationships within local community
• Ensures all pricing, signage, and displays are correct at all times
• Receives regular vendor deliveries and stock sales floor in a timely manner
• Responsible for monitoring inventory stock levels

Skills Required

• Financial and Business Acumen:Ability to evaluate financial and business indicators and translate data into actionable information to drive results
• Problem Solving & Decision Quality:Able to use rigorous logic and methods to solve problems with effective solutions
• Relationship Management:Able to build constructive and effective relationships
• Ability to influence at all levels, as well as a demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
• Influencing and Negotiation:Can present ideas and directions that lead others to action
• Planning and Priority Setting:Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals. Possess strong organizational and time management skills
• Demonstrates strong listening, written and oral communication skills

Qualifications

• 3-5 years experience in retail store management
• Strong verbal and written communications skills
• Must be an excellent organizer and problem solver with strong project management skills
• Possess strong interpersonal skills to communicate with confidence to both internal and external customers

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.