Retail Store Manager - Bench

FedEx Office and Print Services; St. Louis (MO); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Retail Store Manager - Bench to oversee operations and lead a dedicated team. This role involves comprehensive training in store management, focusing on customer satisfaction and operational excellence. You will have the opportunity to inspire your team, manage complex customer needs, and drive financial success. After training, candidates must be open to relocation within the region. If you are passionate about leadership and delivering quality service, this position offers a pathway to advance your career in a dynamic environment.

Qualifications

• 4+ years of retail, service, or hospitality experience required.
• 3+ years of supervisory experience required.

Responsibilities

• Lead and develop high-performing teams to meet financial goals.
• Ensure exceptional store experience and operational excellence.

Skills

Team Leadership

Customer Service

Operational Excellence

Decision Making

Problem Solving

Education

Bachelor's Degree

High School Diploma or GED

Tools

Microsoft Office

Job description

POSITION SUMMARY:
As a Retail Store Manager - Bench, this position will be trained in all aspects of running a more complex store for FedEx Office. Training takes place in one or more FedEx Office retail store locations with a focus on all aspects of running the business. You will have hands-on experience to learning the business while maintaining Purple Promise service, operational excellence and having the opportunity to lead, develop and coach team members. Your leadership and passion for results allows the store team to provide solutions to our customers and reach the store financial goals. After successful completion of training, eligible candidates must be open to potential relocation and have the ability to be placed within the specified geographic region.

GENERAL DUTIES AND RESPONSIBILITIES AFTER PLACEMENT:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Understand and model FedEx Office values to customers and team members
• Regularly spend time learning how to build and inspire high performing teams by using FedEx Office tools and resources and effective judgment and decision-making in the selection, training, development, retention and performance management of your people
• Develop the knowledge to regularly work with our largest accounts, complex customer needs and/or is a consultative partner to our host properties and commercial sales in the execution of work for our key customers
• Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience
• Through the use of FedEx Office resources and tools, understand and be able to execute on all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management
• Customarily and regularly improve all operational and store sales activities to ensure the store exceeds financial and customer experience targets
• Uses regular practice of independent judgment, self-management and effective decision-making in the performance of daily job duties. Seeks information and knowledge
• Independently prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work and supervising, monitoring and directing team members
• Ask questions, learn the business in detail and be able to train it forward to new team members while using your existing leadership skills and experience to enhance the performance of tenured team members
• Share ideas and uses Quality Improvement tools in order to improve the business

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor's Degree preferred
• Minimum High School or GED
• 4+ years of related (ex. retail, service, hospitality, military) experience, including 3+ years of supervisory experience
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel

ESSENTIAL FUNCTIONS:

• Ability to stand and/or to move about the store to manage the daily operations
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, managing multiple priorities
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

• Suggests areas for improvement in internal processes along with possible solutions.
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [e-mail].

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.