Retail Store Manager - 2936

Cash America International, Inc.; Hyde Park Township (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Retail Store Manager to lead their team in a thriving retail environment. This role is perfect for someone with a passion for customer service and a knack for management. You will be responsible for overseeing daily operations, coaching staff, and driving profitability while creating a positive atmosphere for both employees and customers. With competitive hourly pay and the opportunity to earn commissions, this position offers a rewarding career path. Join a company that values its employees and provides comprehensive benefits, including medical options, tuition reimbursement, and more. If you're ready to take your career to the next level, this could be the opportunity you've been waiting for.

Benefits

Comprehensive Medical, Dental, and Vision Insurance

Flexible Working Hours

Earned Wage Access

Unlimited Commission Opportunities

Paid Vacation

Sick/Personal Hours

Employee Discounts

Tuition Reimbursement

401k Program

Pet Insurance

Qualifications

• 2+ years of management and customer service experience required.
• Ability to lift/carry up to 50 pounds and work flexible hours.

Responsibilities

• Lead and develop store employees while ensuring customer satisfaction.
• Monitor financial performance and ensure compliance with procedures.

Skills

Customer Service

Management

Cash Handling

Multi-tasking

Organizational Skills

Communication

Education

High School Diploma or GED

Tools

Point-Of-Sale (POS) Systems

Job description

We are currently looking for the right

Retail Store Manager

to join our Team!

$19.00 to $26.48 per hour

In addition to the hourly rate our Retail Store Managers can earn a very lucrative monthly bonus, contributing to a major portion of a Retail Store Manager's total yearly income.

Perks and Benefits

1. Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
2. The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
3. Our Earned Wage Access program is available to all employees on the second (2nd) day of employment.
4. The ability to earn unlimited commission above your hourly base rate.
5. Employees are granted one week of paid vacation after completing six months of active, full-time service.
6. Eligible employees are provided with sick/personal hours based on tenure.
7. Employee discounts are available to all employees on the first day of active employment.
8. Tuition Reimbursement with FirstCash Education (allowing UP TO $2,000 per year) is available to full-time employees who meet the minimum program requirements.
9. Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks!
10. Auto-enrollment in the FirstCash 401k program after six (6) months of employment.
11. Access to the FirstCash Pet Insurance program.

Position Summary:

We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a PLUS)! A Store Manager will be accountable for the day-to-day operations of the store and promoting a positive/productive environment. A Store Manager will lead, coach, and develop store employees. A Store Manager will recruit and retain top talent. A Store Manager will be responsible for maximizing financial goals and managing Customer Relations / Customer Satisfaction. Leading by example and promoting our company values, the Store Manager sets the tone for a customer-centric environment.

Responsibilities of a Store Manager are:

1. Facilitate a customer-centric environment by engaging customers in a friendly and professional manner.
2. Monitor and assist in the training of Pawnbrokers.
3. Recruit top talent by sourcing candidates through company-prescribed channels.
4. Open and close the store, ensuring all procedures are followed to protect assets.
5. Ensure asset protection through inventory control and securing customer loans.
6. Administer processes and procedures within the store.
7. Evaluate the store's financial statements and drive profitability.
8. Ensure that operating standards meet or exceed FirstCash standards.
9. Monitor loan qualification and buying processes.
10. Complete assigned tasks and training for self-development.
11. Communicate clearly with employees to ensure understanding of the store’s mission.
12. Remain up-to-date on product knowledge.

Minimum Requirements & Qualifications

1. Must be willing and able to lift/carry up to 50 pounds.
2. Must be willing and able to perform duties for extended periods of time.
3. Demonstrated ability to effectively supervise others.
4. Ability to work with firearms and to become firearms certified.
5. Minimum Age: 18 years old.
6. High School Diploma, GED, or equivalent experience.
7. Must have the ability to work a flexible retail schedule.
8. Store Managers will work 45+ hours a week.
9. Computer literate and able to operate Point-Of-Sale (POS) systems.
10. Ability to multi-task in a fast-paced environment.
11. Detail-oriented with strong organizational skills.
12. Cash handling experience is required.
13. Ability to work independently with minimal supervision.
14. Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply!

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Store Managers receive a commission based on the store’s monthly gross profit!

FirstCash Holdings, Inc. is an Equal Opportunity Employer

It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.