Retail Store Manager (21)

Goodwill Industries of Central Michigan's Heartland; Jackson (MI); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Employee discount at retail stores

4 weeks paid time off (first year)

Medical, Dental, Vision insurance

Life insurance

Financial coaching

Quarterly sales bonus

Job summary

Goodwill Industries of Central Michigan's Heartland in Jackson, MI is hiring a full-time Retail Store Manager to lead a diverse team, drive sales, and meet budget goals within a production plan.

The role offers a $55,000 annual salary plus a quarterly sales bonus, plus benefits including PTO, medical, dental and vision insurance, life insurance, and financial coaching. Hours are set; duties include staff scheduling and customer service leadership.

Qualifications

• Retail management experience preferred.
• Strong customer service and communication skills.
• Ability to lead and mentor a diverse team.

Responsibilities

• Lead a diverse team of associates and participants to meet sales goals.
• Provide exceptional customer service with professionalism and adherence to policy.
• Coordinate logistics between store and plant for store needs.
• Meet production and sales goals by training, motivating, and supervising staff.
• Manage employee performance and provide feedback.
• Create bi-weekly staff schedules aligned with production needs.
• Address customer complaints professionally.
• Handle cash and ensure secure cash handling procedures.
• Follow weekly rotation policies for goods and inventory; close at least 2 nights per week.
• Respond to after-hours emergencies as needed.

Job description

No Late Nights! Stores are open from 10am to 8pm Mon - Sat, 11am to 6pm on Sunday. $55,000 Per Year PLUS Quarter Sales Bonus!

Additional benefits of working full time for GICMH are:

• Employee discount at our retail stores.
• Employee discount at Dell, AT&T, and other retailers.
• 4 weeks of paid time off in your first year, eligible to start using after 90 days.
• Medical, Dental, and Vision insurance, starting the 1st of the month after 30 days.
• Supplemental Life Insurance.
• Financial Coaching - budgeting, debt pay off, credit collection knowledge, and more.
• Quarterly Sales Bonus Program.

Purpose or General Objective:

To operate a retail store within a given budget while meeting orexceeding a production plan, monthly sales goals and planned company contribution.

Essential Duties:

• Continually support a diverse team of associates and participants to meet sales goals
• Proved extraordinary customer service with professionalism, while adhering to policy and procedure.
• Communicate and oversee logistics between store and plant for store needs.
• Meet production goals by training, motivating, and mentoring to store staff.
• Responsible for employee management and performance feedback.
• Creating bi-weekly employee schedules that meets production needs.
• Review and respond to customer complaints in a professional manner.
• Responsible for cash handling issues.
• Follow weekly rotation policies on all goods and inventory, as scheduled.
• Meet operation needs including closing at least 2 nights per week and responding to after hour emergencies.

Additional Duties:

• Establishes and maintains a safe and professional environment for all employees, participants and customers.
• Must maintain a valid Michigan drivers license and driving record acceptable under Goodwills policy, with insurance coverage in your name.
• Perform other non-managerial functions, as needed.
• Other duties as assigned by District Manager, Retail Director, or Sr. Vice President of Retail Sales/Donated Goods.