Retail Store Manager - 0490

FirstCash; Burlington (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Retail Store Manager in Burlington, NC. This role involves overseeing daily operations, managing staff, and ensuring a customer-centric environment. The position offers a competitive hourly wage with performance bonuses. Applicants should have management experience and be able to lift up to 50 pounds. Benefits include medical, dental, and tuition reimbursement.

Benefits

Comprehensive Medical, Dental, Vision, Life Insurance

Paid Vacation

Sick/Personal Leave

Employee Discounts

Tuition Reimbursement

401k Plan

Pet Insurance

Earned Wage Access

Qualifications

• 2+ years of management and customer service experience required.
• Experience supervising others and working with firearms (certification required).

Responsibilities

• Manage daily store operations and lead staff.
• Analyze financial statements and drive profitability.
• Ensure asset protection and inventory control.

Skills

Customer Service

Management

Organizational Skills

Multitasking

Education

High School Diploma or Equivalent

Job description

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Join to apply for the Retail Store Manager - 0490 role at FirstCash

$20.00 to $25.00 per hour

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Our Earned Wage Access* program is available to all employees on the second (2nd) day of employment. Employees can withdraw up to 50% of the wages earned up to seven times per payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• VACATION: One week of paid vacation after six months, an additional week after one year, and two weeks on each subsequent anniversary, with adjustments based on local laws. After five years, 120 hours.
• SICK/PERSONAL: 8 hours after 6 months, 16 hours annually thereafter, and 24 hours after five years, adjusted per local law.
• Employee discounts available from day one.
• Tuition Reimbursement up to $2,000/year for full-time employees meeting requirements.
• Access to over 10,000 discounts via FirstCash Perks.
• Auto-enrollment in the 401k plan after six months.
• Access to the Pet Insurance program.

Position Summary

Seeking a Store Manager with 2+ years of management and customer service experience. Responsible for daily store operations, leading and developing staff, recruiting, maximizing financial goals, and managing customer relations. Promoting a customer-centric environment and analyzing financial statements are key. Ensuring asset protection and marketing are part of the role. Offers a competitive wage plus performance bonuses, with actual pay depending on location, experience, and qualifications. Reports to the District Manager.

Responsibilities of a Store Manager

• Foster a customer-centric environment and address issues promptly.
• Train and develop staff to meet company standards.
• Recruit top talent through prescribed channels.
• Manage opening and closing procedures, cash, and merchandise.
• Ensure asset protection and inventory control.
• Handle store operations including inventory, loans, merchandising, and reporting.
• Analyze financial statements and drive profitability.
• Maintain operational standards and monitor loan processes.
• Communicate store goals and ensure understanding among staff.
• Stay updated on product knowledge and perform other duties as assigned.

Minimum Requirements & Qualifications

• Ability to lift/carry up to 50 pounds and perform physical tasks.
• Experience supervising others and working with firearms (certification required).
• Minimum age 18, high school diploma or equivalent.
• Flexible schedule including weekends and holidays.
• Work 45+ hours/week, with computer literacy and multitasking skills.
• Cash handling experience and strong organizational skills.
• Ability to work independently and demonstrate a strong work ethic.

Additional Information

Bilingual applicants encouraged. The commission plan is based on store’s gross profit, details provided during interview. All employees must agree to arbitration and comply with wage laws. Benefits include Earned Wage Access, 401k, and other programs. Application indicates consent to communication from FirstCash Talent Acquisition. Equal Opportunity Employer.