Retail Store Manager

Wild Bill's Tobacco; Youngstown (OH); On-site; Full time

Job summary

A leading company in the tobacco industry is seeking a Retail Store Manager to oversee operations, manage staff, and ensure excellent customer service. The ideal candidate will have retail management experience and a passion for the industry. Responsibilities include recruiting talent, managing inventory, and achieving sales goals. This role requires strong leadership and communication skills, along with the ability to work flexible hours.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Merchandise Discounts

Development Opportunities

Monthly Bonus

Bi-annual Merit Increases

Recognition Programs

Qualifications

• 1-2 years of management experience required.
• Must be at least 21 years old.

Responsibilities

• Oversee daily store operations including inventory and customer service.
• Recruit, train, and develop retail staff.
• Analyze sales data for strategic decisions.

Skills

Communication

Leadership

Customer Service

Microsoft Office

Store Operations

Basic Math

Education

High School Diploma

Job description

Be among the first 25 applicants

Description

Retail Store Manager oversees the operations of a retail location, managing staff, inventory, finances, and providing excellent customer service. The ideal candidate has retail management experience and a passion for the tobacco industry.

Responsibilities

1. Recruit, interview, select, and retain top talent.
2. Motivate, coach, develop, lead, and train employees continuously.
3. Develop team product knowledge to become experts.
4. Enhance team selling skills to meet or exceed sales goals.
5. Manage staffing, scheduling, and performance of retail employees.
6. Ensure compliance with company policies and procedures.
7. Identify and implement productivity improvements.
8. Set clear performance expectations and train staff in sales, customer service, and operations.
9. Communicate priorities and sales information effectively.
10. Maintain a clean, safe environment following health and sanitation standards.
11. Manage inventory levels and product ordering.
12. Gain product knowledge and stay informed on product launches and promotions.
13. Build customer relationships to suggest products.
14. Achieve or surpass sales and operational goals.
15. Oversee daily store operations including inventory, cash handling, staffing, and customer service.
16. Assist customers with transactions and service.
17. Develop plans to maximize sales and performance.
18. Partner with District Manager to address performance issues.
19. Stay updated on company policies and initiatives.
20. Implement programs to improve sales, service, and branding.
21. Spend most business hours on the sales floor coaching and managing.
22. Analyze sales and financial data for strategic decisions.
23. Create marketing strategies to increase traffic and sales.
24. Monitor industry trends and competition, advising management accordingly.
25. Work over 40 hours weekly, including nights, weekends, and holidays.
26. Perform additional tasks as assigned.

Requirements

Knowledge and Skills:

• Written and verbal communication
• Leadership
• Customer service
• Microsoft Office proficiency
• Store operations
• Basic math skills

Qualifications

• At least 21 years old
• High school diploma or equivalent
• 1-2 years of management experience
• Availability to work weekends and holidays
• Willingness to work 12-hour shifts at times
• Ability to stand for long periods
• Ability to lift up to 50 pounds

Benefits

• Health, dental, vision, and life insurance (after 60 days)
• Merchandise discounts
• Development and growth opportunities
• Monthly bonus
• Bi-annual merit increases
• Recognition programs

Starting salary at $19/hour.