Retail Store Manager

Overland Sheepskin Co.; Chagrin Falls (OH); On-site; Full time

Job summary

A family-owned company seeks a Regional Manager in Chagrin Falls, OH. The role involves recruiting, training staff, overseeing store operations, and achieving sales targets. Strong leadership and customer service skills are essential. Join a dedicated team focused on quality craftsmanship.

Qualifications

• 3-5 years of retail and retail management experience preferred.
• Demonstrated ability to train employees and be an effective salesperson.

Responsibilities

• Recruit, hire and train new employees.
• Ensure coaching and counseling is consistent and timely.
• Cultivate an environment of genuine customer relationships.

Skills

Customer Service

Management

Communication

Job description

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Regional Manager at Overland Sheepskin Co.

Company Description:

Overland Sheepskin Co. is a family-owned and operated company that offers the finest selection of sheepskin, leather, and natural-fiber outerwear and accessories. With retail stores across the U.S. and a growing online presence, Overland is dedicated to delivering exceptional service and quality craftsmanship to its customers.

About the Role:

This is a full-time, on-site role located in Chagrin Falls, OH for a Store Manager. As a Store Manager you will be responsible for recruiting, hiring, and training a full staff, overseeing all store operations to maintain company standards, and achieving store sales targets. In addition, you will partner with other departments within the company, including Visual, Marketing, and General Management, to implement business directives.

Responsibilities:

Leadership and Team Development

• Recruit, hire and train new employees
• Ensure new hire training correlates with job responsibility checklist
• Possess strong written and verbal communication skills, effectively communicate with management
• Train employees on existing and new merchandise, provide feedback if necessary in a productive way to inventory team and store management team
• Ensure coaching and counseling is consistent and timely
• Review employee performance monthly and report performance to store management team quarterly
• Coach and train sales technique
• Meet or exceed store sales goals
• Monitor individual and employee sales per hour
• Review payroll and scheduling to meet the needs of the business
• Understand and use current reporting
• Manage and reconcile petty cash monthly

Facilities/Maintenance

• Maintain physical integrity of the store (i.e. floors, windows, fixtures, HVAC, security system, music,)
• Monitor computer systems and follow up with Help Desk
• Ensure cleaning equipment is in working order and stock cleaning supplies
• Maintain clean and organized non-selling spaces

Operating Procedures

• Adhere to and hold employees accountable to daily checklist
• Report all issues to proper departments and Store Management Team
• Control and manage cycle counts
• Maintain a visually compelling store that is neat, clean and organized
• Uphold all policies and procedures according to Supervisor and Employee Guidelines

Customer and Community Connection

• Cultivate an environment of genuine customer relationships
• Demonstrate extraordinary service, leading by example on the sales floor
• Engage local community through events and outreach
• Communicate special events with inventory team to maintain proper stock
• Teach and develop merchandising principles
• Partner with Store Management Team to assess and impact merchandising, floor planning, display and outfitting
• Utilize inventory reporting to support product and/or department movement, including seasonal department rotation

Qualifications

• 3-5 years of retail and retail management experience preferred
• Demonstrated ability to train employees and be an effective salesperson
• Strong customer service, management, and communication skills

Visit overland.com to learn more.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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