Assistant Store Manager

O'Reilly Auto Parts; West View (Allegheny County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in auto parts is seeking an Assistant Store Manager to support operations, customer service, and team leadership. This role involves managing the store in the absence of the Store Manager, leading a team, and ensuring excellent customer service. The ideal candidate will have certifications in sales and management, with bilingual skills being a plus. The company offers competitive wages, benefits, and opportunities for career growth.

Benefits

Competitive wages & paid time off

Stock Purchase Plan & 401(k) with employer contributions

Medical, Dental, & Vision Insurance with FSA options

Health and Wellbeing programs

Tuition assistance programs

Opportunities for career growth

Qualifications

• Experience in managing store operations and leading teams.
• Fluency in Spanish is highly desired.

Responsibilities

• Lead the store team in providing excellent customer service.
• Supervise customer service levels and assist in hiring processes.
• Ensure compliance with company policies and perform opening/closing duties.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Fluency in multiple languages

Education

Certified Parts Professional Certification

ASE Certification

Job description

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance, and store operations. This position manages the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager is expected to lead the store team members in servicing customers.

Bilingual candidates encouraged to apply.

ESSENTIAL JOB FUNCTIONS

1. Lead the store team members in providing excellent customer service to retail and professional customers.
2. Supervise customer service levels in the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
3. Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak hours (lunch, late afternoons, evenings, weekends).
4. Assist the store manager in setting team member goals, providing feedback, coaching/mentoring, and ensuring ongoing training.
5. Participate in the hiring process by recruiting, interviewing, evaluating candidates, and collaborating with management on hiring decisions.
6. Ensure the telephone is answered according to company policy.
7. Process online orders, ship-to-store, transfers, and add orders timely, and contact customers upon shipment arrivals as needed.
8. Manage special orders and outside purchases using electronic ledgers efficiently and according to procedure.
9. Handle retail customer returns and exchanges efficiently and friendly, issue refunds accurately, and process or stage returned merchandise correctly.
10. Ensure all merchandise, including core charges and warranties, are invoiced before leaving the store.
11. Communicate Zipline messages, delegate, and complete merchandising tasks as assigned.
12. Ensure compliance with company policies, including work schedules, clocking in/out, and deviations approval.
13. Perform opening/closing duties, including day-end procedures, securing money/deposits, bank deposits, security checks, and securing the store and delivery vehicles.
14. Assist in maintaining the store building, parking lot, signage, lighting, hardware, equipment, and delivery vehicles.
15. Perform other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required: Sales Specialist Training, Assistant Manager Certification, RSS Certification

Desired: Certified Parts Professional Certification, ASE Certification

Fluency in multiple languages, especially Spanish, is highly desired.

O’Reilly Auto Parts promotes growth and internal advancement, supporting your career development within the organization.

Total Compensation Package:

• Competitive wages & paid time off
• Stock Purchase Plan & 401(k) with employer contributions from day one
• Medical, Dental, & Vision Insurance with FSA options
• Health and Wellbeing programs
• Tuition assistance programs
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or other protected statuses. Qualified individuals with disabilities may request reasonable accommodations during the application or employment process by contacting [e-mail] or calling 417-862-2674, ext. 68901.