Retail Store Manager

invitation-charter; Temecula (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Spectrum is seeking a Retail Store Manager in California to lead a retail team, drive sales and deliver exceptional customer service. The role focuses on coaching, process adherence, and maintaining brand standards across store operations.

Ideal candidates bring a track record in retail leadership, strong English communication, and ability to manage multiple tasks in a fast-paced environment. The position is on-site with a focus on delivering top performance.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Ability to read, write, speak, and understand English.
• Experience leading others and motivating sales culture.
• Experience in destination-style retail environment.
• Strong technology familiarity with mobile devices and video platforms.
• Experience using computers and software applications.
• Ability to prioritize, organize, manage multiple tasks and adapt to change.
• Ability to make qualitative judgments.

Responsibilities

• Lead and inspire the team to exceed sales targets and operational goals.
• Foster strong customer relationships and resolve escalations.
• Uphold Spectrum’s brand standards and deliver outstanding sales and customer care.
• Assess sales behaviors and product knowledge, driving improvements.
• Identify sales and operational issues and develop actionable strategies.
• Provide subject matter expertise on store functions, pricing, promotions, and services.

Skills

English proficiency

Partnership building

Destination-style retail

Leadership

Tech-savvy

Computer skills

Prioritization

Qualitative judgment

Education

Bachelor’s degree or equivalent work experience

Job description

Job Summary

Have you ever imagined leading a team that shapes the customer experience and drives sales success every day? As a Retail Store Manager at Spectrum, you’ll help guide, motivate and develop your retail team to deliver exceptional service and build lasting customer relationships. Step into a management role where your leadership directly impacts the store’s performance and the growth of your team.

Responsibilities

How You’ll Make an Impact

• Lead and inspire your team alongside the Market Manager to exceed sales targets and operational goals while ensuring a welcoming and organized retail environment
• Foster strong customer relationships by resolving escalations, listening actively and utilizing proven sales techniques to retain and upgrade customers
• Ensure the store upholds Spectrum’s brand standards and delivers outstanding sales and customer care
• Assess sales behaviors and product knowledge, collaborating with management to drive improvements and embrace change
• Identify sales and operational issues, developing actionable strategies to enhance store performance
• Provide subject matter expertise on store functions, Spectrum products, pricing, promotions and service features, including insights on competitors
• Maintain operational excellence in store appearance, inventory management and staffing while minimizing losses
• Support employee engagement by onboarding, training and retaining top talent and managing team schedules
• Deliver daily coaching and feedback through various forums to promote continuous learning and high performance
• Enforce company policies and procedures, including inventory and cash management

Working Conditions

• Operate in a retail environment with hours spanning seven days a week, including holidays
• Work amid moderate noise levels
• Be available to your team during store hours and travel to other locations as needed
• Handle physically demanding tasks including lifting up to 35 lbs
• Stand for prolonged periods
• Adhere to uniform attire and appearance requirements

Qualifications

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor’s degree or equivalent work experience

Skills

• Ability to read, write, speak, and understand English
• Ability to build effective partnerships within all areas of the organization by exhibiting solid interpersonal leadership, influencing and presentation skills
• Experience working inside a destination-style retail environment
• Proven ability to lead others and motivate them to succeed sales culture
• High comfort level with all forms of technology; including mobile devices and video platforms
• Knowledge and ability to use computer and software applications
• Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively
• Ability to make qualitative judgements

Preferred Qualifications

Education

• Bachelor’s degree or equivalent work experience

Experience

• 1+ years of management in a sales or customer service retail environment
• 1+ years of telecommunications or wireless experience
• 3+ years of sales or customer service experience
• 3+ years of experience working in a destination-style retail environment

Skills

• Some experience implementing sales training and employee development programs
• Some knowledge of identifying sales trends and risks and communicate findings to management
• Proven change management abilities