Retail Store Manager

invitation-charter; Lincolnton (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Spectrum is seeking a Retail Store Manager in Lincolnton to lead a dynamic retail team focused on delivering exceptional customer service and achieving sales goals. You will coach staff, manage store operations, and ensure brand standards across the store.

You will build lasting customer relationships, resolve escalations, and drive performance improvements while maintaining a welcoming store environment and adherence to company procedures.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Ability to read, write, speak, and understand English.
• Strong interpersonal leadership, influencing and presentation skills.
• Experience in a destination-style retail environment.
• Proven ability to lead and motivate a sales team.

Responsibilities

• Lead and inspire the team to exceed sales targets and maintain an organized store.
• Build strong customer relationships by resolving escalations and using effective sales techniques.
• Uphold Spectrum brand standards and deliver exceptional sales and customer care.
• Assess sales performance and collaborate to drive improvements and adapt to change.
• Identify issues and develop actionable strategies to improve store performance.

Skills

Leadership

Customer service

English proficiency

Interpersonal skills

Technology comfort

Computer skills

Prioritization

Qualitative judgment

Education

Bachelor’s degree or equivalent

Job description

Job Summary

Have you ever imagined leading a team that shapes the customer experience and drives sales success every day? As a Retail Store Manager at Spectrum, you’ll help guide, motivate and develop your retail team to deliver exceptional service and build lasting customer relationships. Step into a management role where your leadership directly impacts the store’s performance and the growth of your team.

Responsibilities

How You’ll Make an Impact

• Lead and inspire your team alongside the Market Manager to exceed sales targets and operational goals while ensuring a welcoming and organized retail environment
• Foster strong customer relationships by resolving escalations, listening actively and utilizing proven sales techniques to retain and upgrade customers
• Ensure the store upholds Spectrum’s brand standards and delivers outstanding sales and customer care
• Assess sales behaviors and product knowledge, collaborating with management to drive improvements and embrace change
• Identify sales and operational issues, developing actionable strategies to enhance store performance
• Provide subject matter expertise on store functions, Spectrum products, pricing, promotions and service features, including insights on competitors
• Maintain operational excellence in store appearance, inventory management and staffing while minimizing losses
• Support employee engagement by onboarding, training and retaining top talent and managing team schedules
• Deliver daily coaching and feedback through various forums to promote continuous learning and high performance
• Enforce company policies and procedures, including inventory and cash management

Working Conditions

• Operate in a retail environment with hours spanning seven days a week, including holidays
• Work amid moderate noise levels
• Be available to your team during store hours and travel to other locations as needed
• Handle physically demanding tasks including lifting up to 35 lbs
• Stand for prolonged periods
• Adhere to uniform attire and appearance requirements

Qualifications

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor’s degree or equivalent work experience

Skills

• Ability to read, write, speak, and understand English
• Ability to build effective partnerships within all areas of the organization by exhibiting solid interpersonal leadership, influencing and presentation skills
• Experience working inside a destination-style retail environment
• Proven ability to lead others and motivate them to succeed sales culture
• High comfort level with all forms of technology; including mobile devices and video platforms
• Knowledge and ability to use computer and software applications
• Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively
• Ability to make qualitative judgements

Preferred Qualifications

Education

• Bachelor’s degree or equivalent work experience

Experience

• 1+ years of management in a sales or customer service retail environment
• 1+ years of telecommunications or wireless experience
• 3+ years of sales or customer service experience
• 3+ years of experience working in a destination-style retail environment

Skills

• Some experience implementing sales training and employee development programs
• Some knowledge of identifying sales trends and risks and communicate findings to management
• Proven change management abilities